F&B Captain - Tong Dim

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Marina Bay Sands in Singapore seeks a hospitality supervisor to lead service excellence. You will escort guests to seats, supervise servers, and help with setup across shifts.

A diploma/degree in hospitality is preferred, with at least 1 year in a supervisory role. You will train staff, handle reservations, and support management in achieving KPIs while upholding safety and guest satisfaction.

Qualifications

• Experience in frontline hospitality with customer-focus.
• Supervisory or team-leading experience preferred.
• Strong communication and guest-service orientation.

Responsibilities

• Escort guests to their seats and ensure seating is orderly.
• Assist with preparation, table setup and equipment handling.
• Maintain a pleasing, helpful attitude toward guests.
• Handle telephone messages and reservations professionally.
• Direct guests to tables and balance seating across stations.
• Address customer concerns and questions promptly.
• Perform cashiering duties as required.
• Supervise servers to deliver consistent service.
• Support Assistant Manager to achieve goals and KPIs.

Skills

Guest service

Leadership

Communication

Team supervision

Education

Diploma/Degree in hospitality or related field

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Perform cashiering duties as and when required.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 1 year at supervisory level

Other Prerequisite

• Food Safety, leadership training program
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.