F&B Captain - Ruby Lounge

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Marina Bay Sands seeks a restaurant supervisor to deliver exemplary guest service and lead a team of servers in a high-volume setting. You will escort guests, manage reservations, and ensure proper table setup while maintaining a courteous and proactive approach to every guest interaction.

The role requires a diploma/degree in hospitality or related field and at least 1 year of supervisory experience. Candidates should be flexible with shifts, including holidays.

Qualifications

• Diploma/Degree in hospitality or related field is preferred.
• Minimum 1 year of supervisory experience.
• Food safety & leadership training are desirable.

Responsibilities

• Escort guests to their seats and provide friendly service.
• Assist with table setup and operate restaurant equipment.
• Maintain a pleasant, helpful attitude toward guests at all times.
• Handle reservations and manage telephone messages professionally.
• Direct guests to tables and balance seating across stations.
• Address guest concerns and queries promptly and courteously.
• Perform cashier duties as required and assist with payments.
• Supervise servers to ensure consistent, excellent service.
• Support Assistant Manager and department to meet goals and KPIs.

Skills

Leadership

Customer service

Team supervision

Education

Diploma/Degree in hospitality or related field

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Perform cashiering duties as and when required.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 1 year at supervisory level

Other Prerequisite

• Food Safety, leadership training program
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.