F&B Captain - The Club

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Marina Bay Sands is seeking a supervisory hospitality professional to deliver exceptional guest service and oversee service standards across the restaurant floor in Singapore.

You will escort guests, manage reservations, and support the team to ensure smooth operations while maintaining a positive guest experience. The role requires a supervisory mindset, leadership training, and flexibility to work mornings, afternoons, and public holidays.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Minimum 1 year of supervisory level experience.
• Food Safety and leadership training program preferred.
• Willingness to work varied shifts, including mornings, afternoons and public holidays.

Responsibilities

• Escort guests to their seats providing friendly, excellent service.
• Assist staff with preparation, table setup and handling of operating equipment.
• Maintain a pleasing and helpful attitude toward each guest.
• Handle telephone messages and reservations politely and efficiently.
• Direct guests to tables and ensure even distribution across stations.
• Address guest concerns and questions.
• Supervise servers to ensure high-quality service.
• Support the Assistant Manager and department in achieving KPIs.

Skills

Leadership

Guest service

Staff supervision

Communication

Education

Diploma/Degree in hospitality

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

• Education & Certification: Diploma/Degree in hospitality or related field preferred
• Experience: Minimum 1 year at supervisory level
• Other Prerequisite: Food Safety, leadership training program.
• Other Prerequisite: Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline.

Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment.

It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.