F&B Floor Leader: Elevate Guest Experience & Service

KATSU BY KYU DG PTE. LTD.; Singapore; On-site; SGD 31,248 - 46,872; Full time

Job summary

KATSU BY KYU DG PTE. LTD. is seeking a Restaurant Floor Supervisor to oversee day-to-day operations of the outlet's dining area in Singapore. The role focuses on delivering high standards of service and quality to achieve superior customer satisfaction.

You will supervise opening/closing, maintain cleanliness, handle customer feedback, and ensure safety/sanitation compliance while leading a team to meet service standards.

Qualifications

• Bachelor's degree in hospitality or related field.
• Minimum 2–3 years of supervisory experience in hotel or restaurant.
• Strong leadership, communication, and customer service skills.

Responsibilities

• Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned.
• Supervise opening and closing operations ensure standard protocols are followed.
• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet.
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
• Supervise and maintain cleanliness of the outlet.
• Ensure compliance with safety and sanitation regulations.
• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints.

Skills

Strong leadership

Customer service

Communication skills

Education

Bachelor's Degree in Hospitality / Retail Management

Job description

KATSU BY KYU DG PTE. LTD. is seeking a Restaurant Floor Supervisor to oversee day-to-day operations of the outlet's dining area in Singapore. The role focuses on delivering high standards of service and quality to achieve superior customer satisfaction.

You will supervise opening/closing, maintain cleanliness, handle customer feedback, and ensure safety/sanitation compliance while leading a team to meet service standards.