F&B EXECUTIVE

ACCURATE MANPOWER PTE. LTD.; Singapore; On-site; SGD 48,000 - 86,000; Full time

Job summary

ACCURATE MANPOWER PTE. LTD. in Singapore is seeking an Operations Manager to oversee all aspects of the business operations.

The role focuses on delivering excellent customer service, developing customer loyalty programs, and updating company policies to support growth and efficiency. You will plan and execute marketing strategies, respond to customer inquiries and complaints, and organize shifts while leading staff, including hiring and training.

Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customersatisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff (including hiring new employees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control and minimising wastage)
• Nurture a positive working environment for all employees
• Monitor operations, implement innovative strategies to improve productivity and sales

Skills

Customer service

Team leadership

Hiring

Staff training

Policy development

Marketing strategy

Operations management

Inventory management

Productivity improvement

Job description

Roles & Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customersatisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions andcomplaints
• Organize and supervise shifts
• Manage and lead staff (including hiring newemployees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control andminimizing wastage)
• Nurture a positive working environment for allemployees
• Monitor operations, implement innovative strategiesto improve productivity and sales