MANAGER

ameising too pte. ltd.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

ameising too pte. ltd. in Singapore is seeking a operations leader to manage and oversee the entire operation, delivering superior customer service and planning loyalty initiatives.

You will develop company policy, shape marketing strategy, respond to customer questions, organize shifts, hire and mentor staff, and forecast inventory needs to minimize wastage and control costs.

Qualifications

• Experience in operations management with focus on customer service.
• Ability to lead teams and drive process improvements.
• Strong planning and organizational skills.

Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customersatisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions andcomplaints
• Organize and supervise shifts
• Manage and lead staff (including hiring newemployees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control andminimizing wastage)
• Nurture a positive working environment for allemployees
• Monitor operations, implement innovative strategiesto improve productivity and sales

Skills

Customer service

Leadership

Staff management

Planning

Job description

Roles & Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customersatisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions andcomplaints
• Organize and supervise shifts
• Manage and lead staff (including hiring newemployees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control andminimizing wastage)
• Nurture a positive working environment for allemployees
• Monitor operations, implement innovative strategiesto improve productivity and sales