F&B Executive

Arrow Communication Group Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Fast track career growth

Attractive Salary and Benefits package

Annual Leave

Sick Leave

Medical benefits

Uniforms

On-job training provided

Vibrant working environment

Job summary

Arrow Communication Group Pte Ltd in Singapore is seeking an Outlet Operations Manager to oversee the preparation and service of food, beverages, and related items, ensuring strict adherence to SOPs and health and safety standards.

You will supervise daily operations, manage POS and ordering, train staff, monitor stock levels, maintain hygiene, and contribute to sales targets while fostering a positive, productive outlet environment.

Responsibilities

• Oversee preparation and serving of food, toast, and beverages, ensuring SOPs and health standards.
• Lead staff to deliver exceptional customer service and promote menu items.
• Streamline and manage order taking via POS systems for efficient, accurate service.
• Train staff to proactively recommend items and promotions to boost sales.
• Resolve customer complaints and provide feedback for continuous improvement.
• Provide supervision of daily operations including cashiering, opening/closing, and stock-taking.
• Ensure licenses and posters are displayed or renewed on time.

Job description

Food and Beverage Preparation & Service

• Oversee and optimize the preparation and serving of all food, toast, and beverages, ensuring strict compliance with company SOPs, health and safety standards
• Lead by example in extending exceptional customer service
• Streamline and manage order taking via POS systems, ensuring efficient and accurate service delivery
• Empower and train staff to proactively recommend menu items and ongoing promotions, enhancing the customer experience and driving sales
• Effectively resolve customer complaints and provide feedback to the management team for continuous operational improvement

Operational Management

• Provide active supervision and strategic oversight of daily operations, including cashiering, order taking, opening/closing procedures, and stock-taking
• Liaise closely with internal team for inventory stock levels and ensure timely placing of orders
• Ensure all required business licenses and posters are displayed or renewed on time
• Prepare comprehensive end-of-day reports, including sales summaries and petty cash usage
• Conduct routine outlet inspections, monitor overall outlet performance & compliance, acting as point of contact between HR and staff
• Support company culture by cultivating positive and engaging internal relationships, fostering a vibrant work environment, encouraging professional growth and contributing to staff retention
• Resolve operational issues promptly, including handling all POS-related concerns
• Actively participate in meetings, bring up new ideas or suggestions, and effectively implement workflow procedures based on Management's direction to meet sales targets and contribute to outlet profitability, including cost control

Outlet Maintenance & Hygiene

• Oversee general housekeeping of the outlet, including the washing of workstations, cups, and accessories Coordinate minor maintenance needs of the outlet, ensuring minimal disruption to operations and a well-maintained environment
• Uphold and enforce stringent adherence to all health, safety, and sanitation guidelines to maintain impeccable hygiene standards

Execute all duties related to the role with due diligence, ownership, and integrity

What We Can Provide For You

• Fast track career growth
• Attractive Salary and Benefits package
• Annual Leave, Sick Leave
• Medical benefits
• Uniforms
• On-job training provided
• Vibrant working environment