F&B Manager

JW SUMMIT PTE. LTD.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

JW SUMMIT PTE. LTD. is seeking candidates to oversee and support daily stall operations with a strong emphasis on customer service, accurate cash handling, and adherence to SOPs. The role covers cooking, inventory, staffing, and supplier coordination to ensure smooth service and high quality.

Ideal applicants will maintain hygiene standards, manage rosters, and assist in promotions, contributing to efficient, customer-focused experiences at the stall.

Responsibilities

• Customer engagement: provide a warm and professional welcome to patrons, ensuring a high-quality first impression.
• Train and lead the team to maintain consistent service protocols, ensuring orders are served promptly and politely.
• Handle customer feedback and disputes professionally, turning negative experiences into positive outcomes.
• Accurately operate the POS system to process food and beverage orders.
• Manage various payment methods and ensure all transactions are recorded correctly.
• Responsible for opening and closing the cash drawer, ensuring daily sales reports match the cash on hand.
• Perform food preparation and cooking according to SOPs to ensure taste and portion consistency.
• Monitor stock levels and practice FIFO to ensure ingredient freshness and minimize wastage.
• Maintain a clean workstation, adhering to Singapore Food Agency food safety regulations.
• Create and manage staff rosters to ensure adequate manpower during peak hours while optimizing labour costs.
• Assign daily duties to team members to ensure a smooth workflow.
• Monitor staff punctuality, leave applications, and overtime records.
• Supervise end-to-end daily operations of the stall, from opening to closing.
• Coordinate with suppliers for ingredient ordering and verify deliveries against invoices.
• Ensure all kitchen appliances and stall facilities are in good condition and report maintenance needs.
• Handle unforeseen situations with a proactive mindset and support in-store promotions to improve sales and efficiency.

Job description

1. Excellence in Customer Service

Customer Engagement: Provide a warm and professional welcome to all patrons, ensuring a high-quality first impression.

Service Standards: Train and lead the team to maintain consistent service protocols, ensuring orders are served promptly and politely.

Complaint Resolution: Handle customer feedback and disputes professionally, turning negative experiences into positive outcomes.

2. Order Taking & Cashiering Duties

POS Management: Accurately operate the Point-of-Sale (POS) system to process food and beverage orders.

Payment Processing: Manage various payment methods (Cash, Nets, PayNow, GrabPay, etc.) and ensure all transactions are recorded correctly.

Cash Reconciliation: Responsible for opening and closing the cash drawer, ensuring daily sales reports match the physical cash on hand.

3. Cooking & Food Preparation

Culinary Quality: Perform food preparation and cooking according to established Standard Operating Procedures (SOP) to ensure taste and portion consistency.

Inventory Control: Monitor stock levels and practice the First-In-First-Out (FIFO) method to ensure ingredient freshness and minimize wastage.

Hygiene Compliance: Maintain a clean and organized workstation, strictly adhering to Singapore Food Agency (SFA) food safety regulations.

4. Manpower Planning & Rostering

Shift Scheduling: Create and manage staff rosters to ensure adequate manpower during peak hours while optimizing labor costs.

Task Delegation: Assign specific daily duties to team members (e.g., prep work, cleaning, serving) to ensure a smooth workflow.

Attendance Tracking: Monitor staff punctuality, leave applications, and overtime records.

5. Oversight of Stall Operations

Operational Excellence: Supervise the end-to-end daily operations of the stall, from opening setup to closing cleanup.

Supply Chain Liaison: Coordinate with suppliers for ingredient ordering and verify deliveries against invoices for quality and quantity.

Equipment Maintenance: Ensure all kitchen appliances and stall facilities are in good working condition and report any maintenance needs immediately.

6. Other Ad-hoc Duties

Crisis Management: Handle unforeseen situations, such as equipment breakdowns or sudden manpower shortages, with a proactive mindset.

Marketing Support: Assist in executing in-store promotions and providing feedback to management on ways to improve sales and efficiency.