F&B Captain - Service Bars Gaming Floor

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Marina Bay Sands is seeking a Guest Service Supervisor to lead restaurant teams and ensure excellent dining experiences for every guest in Singapore. You will escort guests to seats, supervise servers, and assist the Assistant Manager in achieving KPIs.

The role requires a Diploma/Degree in hospitality, at least 1 year of supervisory experience, plus Food Safety and leadership training. Shifts include mornings, afternoons, and public holidays.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Minimum 1 year at supervisory level.
• Food Safety and leadership training program.
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Perform cashiering duties as and when required.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Education

Diploma/Degree in hospitality

Job description

Job Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Perform cashiering duties as and when required.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

• Education & Certification: Diploma/Degree in hospitality or related field preferred
• Experience: Minimum 1 year at supervisory level
• Other Prerequisite: Food Safety, leadership training program.
• Other Prerequisite: Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.