F&B Captain - Private Club Lounge (Pre-opening)

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

Marina Bay Sands in Singapore seeks a capable hospitality professional to supervise luxury dining and beverage service, including à la carte, afternoon tea, and buffet operations. You will oversee side duties, maintain service standards, and coach team members to deliver exceptional guest experiences.

Candidates with 1–2 years of supervisory experience in Forbes-rated luxury settings and relevant Food Safety credentials are preferred.

Qualifications

• Diploma/Degree in hospitality.
• Experience 1-2 years at supervisory level; Forbes-rated luxury hospitality experience preferred.
• Food Safety certification and formal leadership training preferred.
• Willing to work various shifts, including mornings and afternoons, and public holidays.
• Well-groomed, professional appearance; positive attitude and willingness to grow.

Responsibilities

• Follow Forbes sequence of service.
• Deliver luxury service experiences for à la carte, afternoon tea, and buffet operations.
• Assigned daily side duties to TMs and monitor as part of responsibilities.
• Ensure table setup, side duties, buffet setup and operating equipment are ready before service.
• Support Assistant Managers and Restaurant Manager in training Service Attendants on Sequence of service, guest handling and service standards.
• Communicate guest preferences to Hosts, Service Attendants and feedback to Managers and fulfilled guest expectations.
• Handle routine guest enquiries and service recovery situations, escalating to Manager on Duty when appropriate.
• Support outlet goals and operations; assist in achieving service targets.
• Able to work across duties and support Premium 55 F&B restaurant.
• Proactively seek guidance to elevate operational challenges for seamless operations and guest service.

Skills

Team leadership

Guest handling

Service excellence

Training

Bilingual skills (preferred)

Education

Diploma/Degree in hospitality

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Follow Forbes sequence of service
• Deliver luxury service experiences for à la carte, afternoon tea, and buffet operations.
• Assigned daily side duties to TMs and monitor as part of responsibilities
• Ensure table setup, side duties, buffet setup and operating equipment are ready before service.
• Supporting Assistant Managers and Restaurant Manager in training Service Attendants on Sequence of service, guest handling and service standards.
• Communicate guest preferences to Hosts, Service Attendants and feedback to Managers and fulfilled guest expectations.
• Handle routine guest enquiries and service recovery situations, seeking guidance and escalating operational challenges to the Manager on Duty when appropriate to maintain service excellence.
• Support Assistant Managers and Restaurant Managers in achieving outlet service and operational goals.
• Able to work in different duties when needed and support Premium 55 F&B restaurant.
• Proactively seek guidance and elevate operational challenges when necessary to ensure seamless operations and exceptional guest service.

Job Requirements

• Education & Certification Diploma/Degree in hospitality.
• Experience Minimum 1-2 years at supervisory level Prior Forbes-rated luxury hospitality and/or Executive Club Lounge experience is preferred.
• Other Prerequisites Candidates with prior Food Safety certification and formal leadership training are preferred.
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays.
• Possess a well-groomed, professional appearance.
• Positive attitude and willing to learn and grow in hospitality industry within premium luxury service environment.
• Bilingual language skills are preferred.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.