F&B BOUTIQUE SERVICE CREW

AESOPICA PTE. LTD.; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

Birds of Paradise Gelato Boutique is seeking a service crew member to deliver warm, friendly customer experiences from walk-in to post-visit. You will assist with product tastings, recommendations, and handle customer questions with empathy.

You will also ensure gelato quality, perform opening/closing tasks, maintain a clean boutique, manage stock, and handle POS transactions while adhering to food hygiene standards. Weekend shifts are required.

Qualifications

• Diploma or higher qualification required.
• Basic Food Hygiene certificate required.
• Proficient in MS Office and Google Suites.
• Shift work including weekends and public holidays.
• No prior working experience required.

Responsibilities

• Greet customers warmly and deliver excellent service across all touchpoints (walk-in, text, phone) with a service-oriented attitude.
• Introduce products and assist customers with tastings and recommendations.
• Handle customers’ questions, complaints and feedback with professionalism, respect and empathy.
• Carefully prepare and serve gelato and complementary products (including deliveries and events).
• Safeguard gelato quality and ensure proper handling.
• Perform opening, closing and throughout-the-day procedures per company standards.
• Maintain boutique cleanliness and inventory, receiving and delivery of goods.
• Operate the POS system and handle transactions accurately.
• Ensure hygiene and food safety standards at all times.
• Collaborate with team, participate in pre-shift briefings, and assist at ad-hoc events.

Skills

Customer service

Communication skills

Reliability

Professionalism

Brand ambassador

Education

Diploma or higher

Tools

MS Office

Google Workspace

Job description

The Boutique Service Crew at Birds of Paradise Gelato Boutique plays a key customer-facing role in delivering a delightful experience from the moment customers approach the boutique to the moment they leave. This role combines hands-on operational duties and customer service, reflecting the brand's commitment to quality, excellence and care.

RESPONSIBILITIES

CUSTOMER SERVICE EXCELLENCE

• Greet customers warmly and deliver excellent service across all touchpoints (walk-in, text, phone calls) with a positive and service-oriented attitude

• Introduce products and assist customers with tastings and recommendations

• Handle customers’ questions, complaints and feedback with professionalism, respect and empathy

PRODUCT QUALITY

• Carefully prepare and serve gelato & complementary products (including for deliveries, events)

• Safeguard gelato quality and ensure proper handling

BOUTIQUE OPERATIONS & MAINTENANCE

• Perform opening, closing and throughout-the-day procedures according to company's standards

• Perform cleaning and boutique maintenance to ensure boutique is in tip-top condition

• Ensure proper and accurate receiving and delivery of goods at boutique

• Assist in restocking supplies and managing inventory

CASHIERING

• Operate the point-of-sale (POS) system and handle transactions and payments accurately

FOOD HYGIENE SAFETY

• Ensure hygiene and food safety standards are followed at all times

TEAM COLLABORATION

• Work closely with fellow service crew members to ensure smooth operations

• Participate in pre-shift briefings and boutique meetings

• Assist and serve at ad-hoc off-site events (e.g. weddings, live scoop etc.)

• Undertake ad-hoc duties as reasonably assigned from time to time

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

• a heart of service

• strong work ethic (reliable, committed, go-the-extra-mile)

• high level of integrity and professionalism

• warm & positive communicative skills

• an ambassador who believes in & embodies our brand vision, mission & values

REQUIREMENTS & QUALIFICATIONS

• Diploma or higher

• Basic Food Hygiene certificate

• Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)

• No prior working experience needed

• Shift work (5-day work week, including weekends & Public Holidays)