Gelato Boutique Customer Experience Specialist

AESOPICA PTE. LTD.; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

Birds of Paradise Gelato Boutique is seeking a service crew member to deliver warm, friendly customer experiences from walk-in to post-visit. You will assist with product tastings, recommendations, and handle customer questions with empathy.

You will also ensure gelato quality, perform opening/closing tasks, maintain a clean boutique, manage stock, and handle POS transactions while adhering to food hygiene standards. Weekend shifts are required.

Qualifications

• Diploma or higher qualification required.
• Basic Food Hygiene certificate required.
• Proficient in MS Office and Google Suites.
• Shift work including weekends and public holidays.
• No prior working experience required.

Responsibilities

• Greet customers warmly and deliver excellent service across all touchpoints (walk-in, text, phone) with a service-oriented attitude.
• Introduce products and assist customers with tastings and recommendations.
• Handle customers’ questions, complaints and feedback with professionalism, respect and empathy.
• Carefully prepare and serve gelato and complementary products (including deliveries and events).
• Safeguard gelato quality and ensure proper handling.
• Perform opening, closing and throughout-the-day procedures per company standards.
• Maintain boutique cleanliness and inventory, receiving and delivery of goods.
• Operate the POS system and handle transactions accurately.
• Ensure hygiene and food safety standards at all times.
• Collaborate with team, participate in pre-shift briefings, and assist at ad-hoc events.

Skills

Customer service

Communication skills

Reliability

Professionalism

Brand ambassador

Education

Diploma or higher

Tools

MS Office

Google Workspace

Job description

Birds of Paradise Gelato Boutique is seeking a service crew member to deliver warm, friendly customer experiences from walk-in to post-visit. You will assist with product tastings, recommendations, and handle customer questions with empathy.

You will also ensure gelato quality, perform opening/closing tasks, maintain a clean boutique, manage stock, and handle POS transactions while adhering to food hygiene standards. Weekend shifts are required.