F&B Assistant Operations Manager

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 52,000 - 75,000; Full time

Job summary

Resorts World at Sentosa Pte Ltd in Singapore is seeking an Assistant Operations Manager to support the Operations Manager in overseeing daily outlet operations, ensuring service excellence, and driving financial performance. You will help lead the team, optimize revenue through upselling, and ensure guest satisfaction while adhering to brand standards.

The role emphasizes hands-on leadership during peak periods, cost control, training, and maintaining beverage knowledge.

Qualifications

• Diploma in F&B or hospitality preferred.
• 4–5 years in F&B operations with 2+ in supervisory role.
• Strong service standards and beverage knowledge.

Responsibilities

• Support daily outlet operations to ensure smooth service.
• Uphold service standards and company policies.
• Assist in scheduling, training, and coaching the team.
• Monitor guest feedback and drive improvements.

Skills

Team Leadership

Operations Management

Guest Service

Beverage knowledge

Education

Diploma in F&B or Hospitality Management

Job description

Job Summary:

The Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance. This role assists in team leadership, revenue optimization, and guest satisfaction while ensuring compliance with company standards and brand expectations.

Key Responsibilities:

Operational Support & Service Excellence

• Assist in managing daily outlet operations to ensure smooth and efficient service delivery.

• Uphold and enforce service standards, operational procedures, and company policies.

• Monitor floor operations and provide hands-on support during peak service periods.

Revenue & Cost Control

• Support revenue generation initiatives, including upselling and promotional activities.

• Assist in monitoring operational costs, inventory control, and waste management.

• Contribute to achieving outlet profitability targets through effective cost management.

Team Leadership & Development

• Supervise and guide team members to ensure service excellence.

• Assist in conducting training and coaching to improve performance and product knowledge.

• Support scheduling, manpower planning, and team motivation initiatives.

Guest Experience & Quality Assurance

• Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns.

• Monitor guest feedback and implement improvements where necessary.

• Foster a service-oriented culture focused on delivering memorable experiences.

Required Qualifications:

• Diploma in Food & Beverage, Hospitality Management, or equivalent preferred.

• Minimum 4–5 years of experience in F&B operations, with at least 2 years in supervisory or assistant managerial role.

• Strong understanding of service standards and beverage knowledge.