F&B Assistant Operations Manager

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RESORTS WORLD AT SENTOSA PTE. LTD. is seeking an Assistant Operations Manager to support daily outlet operations, uphold service standards, and drive efficiency across the team.

The role emphasizes leadership, revenue awareness, and guest satisfaction with a hands-on approach during busy periods to maintain brand excellence.

Qualifications

• Diploma in F&B or hospitality preferred (from the ad).
• 4–5 years in F&B operations with at least 2 years in a supervisory role.
• Strong understanding of service standards and beverage knowledge.

Responsibilities

• Assist in managing daily outlet operations to ensure smooth and efficient service delivery.
• Uphold and enforce service standards, operational procedures, and company policies.
• Monitor floor operations and provide hands-on support during peak service periods.

Skills

Team leadership

Guest experience

Operational excellence

Education

Diploma in Food & Beverage, Hospitality Management, or equivalent

Job description

The Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance. This role assists in team leadership, revenue optimization, and guest satisfaction while ensuring compliance with company standards and brand expectations.

Key Responsibilities

Operational Support & Service Excellence

• Assist in managing daily outlet operations to ensure smooth and efficient service delivery.
• Uphold and enforce service standards, operational procedures, and company policies.
• Monitor floor operations and provide hands-on support during peak service periods.

Revenue & Cost Control

• Support revenue generation initiatives, including upselling and promotional activities.
• Assist in monitoring operational costs, inventory control, and waste management.
• Contribute to achieving outlet profitability targets through effective cost management.

Team Leadership & Development

• Supervise and guide team members to ensure service excellence.
• Assist in conducting training and coaching to improve performance and product knowledge.
• Support scheduling, manpower planning, and team motivation initiatives.

Guest Experience & Quality Assurance

• Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns.
• Monitor guest feedback and implement improvements where necessary.
• Foster a service-oriented culture focused on delivering memorable experiences.

Required Qualifications

• Diploma in Food & Beverage, Hospitality Management, or equivalent preferred.
• Minimum 4-5 years of experience in F&B operations, with at least 2 years in supervisory or assistant managerial role.
• Strong understanding of service standards and beverage knowledge.