Export Customer Service Officer

EASTERN ORIENTAL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

EASTERN ORIENTAL SINGAPORE PTE. LTD. is seeking an Export Shipping Coordinator in Singapore to manage end-to-end export shipments, coordinating with customers, overseas agents, carriers and warehouses to ensure on-time delivery.

Responsibilities include preparing documents (BL, SI, commercial invoices, COO, DG declarations), tracking schedules, resolving shipment issues, and ensuring compliance with destination requirements. Strong communication and organizational skills are essential.

Responsibilities

• Export shipments: handle bookings from customers and overseas agents.
• Coordinate with carriers, co-loaders, and transport vendors.
• Monitor shipment schedules, vessel departures, and cargo movements.
• Prepare and verify shipping documents: BL, SI, invoice, COO, DG declarations.
• Ensure documents comply with destination country requirements.
• Respond to customer inquiries and provide status updates.
• Coordinate with warehouse, trucking, carriers, customs brokers.
• Follow up on shipment milestones and exceptions.
• Prepare billing instructions and verify invoices.
• Ensure costs are captured and billed accurately.
• Ensure compliance with customs regulations and SOPs; handle DG cargo.
• Update shipment records in operating systems; maintain filing.

Job description

Key Responsibilities

1. Export Shipment Coordination

• Handle export bookings from customers and overseas agents.
• Arrange bookings with carriers, co-loaders, and transport vendors.
• Monitor shipment schedules, vessel departures, and cargo movements.

2. Documentation

• Prepare and verify shipping documents, including: Bill of Lading (BL)Shipping Instructions (SI)Commercial InvoicePacking ListCertificate of Origin (COO)DG declarations (when applicable)
• Ensure documentation complies with destination country requirements.

3. Customer Service

• Respond promptly to customer enquiries.
• Provide shipment status updates and resolve shipment issues.
• Maintain strong relationships with customers and overseas agents.

4. Operations Coordination

• Coordinate with warehouse, trucking companies, carriers, and customs brokers.
• Arrange cargo collection, stuffing, and delivery schedules.
• Follow up on shipment milestones and exceptions.

5. Billing & Cost Control

• Prepare job files and billing instructions.
• Verify vendor invoices and customer charges.
• Ensure all costs are captured and billed accurately.

6. Compliance

• Ensure compliance with customs regulations, carrier requirements, and company SOPs.
• Handle DG cargo documentation and special cargo requirements when necessary.

7. Reporting

• Update shipment records in operating systems.
• Maintain accurate filing and documentation.
• Prepare reports requested by management.