Export Customer Service Coordinator

Shipco Transport Inc.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Shipco Transport Inc. in Singapore is seeking an Export Customer Service Coordinator to support customers day-to-day, liaise with carriers, warehouse operators, fumigation teams, and handle ad-hoc tasks, while monitoring quotes and trade volumes.

You will ensure all procedures are followed within SOP timeframes, respond promptly to rate and booking inquiries, coordinate container statuses with carriers, and collaborate with the sales and documentation teams to ensure timely shipments.

Qualifications

• Proficient in Microsoft Office.
• 1 year of experience in Ocean/Air freight preferred.
• English communication and writing skills.

Responsibilities

• Attending to local and overseas customer’s inquiries pertaining to rates.
• Respond promptly to customers’ inquiries on booking confirmation and shipment follow up sailing confirmation, monitoring shipments until cargo arrival.
• Responsible for bookings preparation and tele-marketing for local customer cargoes.
• Booking arrangement and follow up container status with carriers.
• Dealing with warehouse over container status (change of vessels/departure date).
• Preparation of railing instructions and liaising with warehouse/truckers.
• Follow up with shippers of any discrepancy in packages.
• Ensure all necessary shipping documents are in place within the given time frame.
• Coordinate internally with sales and documentation team.

Skills

Microsoft Office

Job description

Export Customer Service Coordinator

Application Deadline: 24 September 2026

Department: Export

Employment Type: Permanent - Full Time

Location: Singapore

Reporting To: David Tay

Description

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane

Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

Key Responsibilities

• Attending to local and overseas customer’s inquiries pertaining to rates
• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
• Responsible for bookings preparation and tele- marketing for local customer cargoes
• Booking arrangement and follow up container status with carriers of containers
• Dealing with warehouse over container status (change of vessels/departure date etc)
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in packages
• Ensure all necessary shipping documents are in place within the given time frame
• Coordinate internally with sales and documentation team

Skills, Knowledge and Expertise

• Proficient in Microsoft Office
• Preferably with 1 year similar experience in the Ocean / Air freight industries
• Basic knowledgeable in NVOCC business will be an added advantage
• Able to communicate and write in English