Global Export Customer Service Coordinator

Shipco Transport Inc.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Shipco Transport Inc. in Singapore is seeking an Export Customer Service Coordinator to support customers day-to-day, liaise with carriers, warehouse operators, fumigation teams, and handle ad-hoc tasks, while monitoring quotes and trade volumes.

You will ensure all procedures are followed within SOP timeframes, respond promptly to rate and booking inquiries, coordinate container statuses with carriers, and collaborate with the sales and documentation teams to ensure timely shipments.

Qualifications

• Proficient in Microsoft Office.
• 1 year of experience in Ocean/Air freight preferred.
• English communication and writing skills.

Responsibilities

• Attending to local and overseas customer’s inquiries pertaining to rates.
• Respond promptly to customers’ inquiries on booking confirmation and shipment follow up sailing confirmation, monitoring shipments until cargo arrival.
• Responsible for bookings preparation and tele-marketing for local customer cargoes.
• Booking arrangement and follow up container status with carriers.
• Dealing with warehouse over container status (change of vessels/departure date).
• Preparation of railing instructions and liaising with warehouse/truckers.
• Follow up with shippers of any discrepancy in packages.
• Ensure all necessary shipping documents are in place within the given time frame.
• Coordinate internally with sales and documentation team.

Skills

Microsoft Office

Job description

Shipco Transport Inc. in Singapore is seeking an Export Customer Service Coordinator to support customers day-to-day, liaise with carriers, warehouse operators, fumigation teams, and handle ad-hoc tasks, while monitoring quotes and trade volumes.

You will ensure all procedures are followed within SOP timeframes, respond promptly to rate and booking inquiries, coordinate container statuses with carriers, and collaborate with the sales and documentation teams to ensure timely shipments.