Executive, VIP Reservations (Call Centre)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 24,000 - 34,000; Full time

Job summary

Resorts World at Sentosa Pte Ltd in Singapore seeks a customer-focused service representative to deliver exceptional guest experiences. You will handle calls and emails, process bookings, and coordinate with internal teams to meet guest expectations across RWS products and services.

Applicants should have a Diploma with MS Office proficiency and prior customer service experience in call centers or hotels; Opera experience is a plus. Shifts include weekends and public holidays.

Qualifications

• Minimum age 21 as per regulatory authority.
• Diploma with proficiency in Microsoft Office applications.
• Relevant customer service experience in call centre or hotel environment; Opera system experience is an advantage.

Responsibilities

• Deliver excellent service and maximize guests' experience by understanding and meeting their expectations.
• Handle and process calls and emails from guests, ensuring bookings/requests are processed accurately and timely.
• Coordinate with internal departments to satisfy guests' enquiries and requests on arrangements of products and services for RWS members and guests.

Skills

Customer service

Communication

Problem solving

Education

Diploma

Tools

Opera system

Job description

Responsibilities

• Deliver excellent service and maximize guests' experience by understanding and meeting their expectations


• Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards


• Coordinate with internal departments to satisfy guests' enquiries and requests on the arrangements of products and services for RWS members and guests


• Handle and resolve guests' feedback in a professional manner

Requirement

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.


• Diploma with proficiency in Microsoft Office applications


• Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.


• Willing to work rotating shifts, including weekends and public holidays