Senior Executive/Executive, VIP Host

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 2,600 - 3,800; Full time

Job summary

Resorts World at Sentosa Pte Ltd is seeking a Guest Services Host to engage valued customers and deliver hospitality services across membership programs and events.

You will handle enquiries, collect feedback, and help plan member promotions while promoting repeat visits to the integrated resort. The role requires strong communication and customer service skills and flexibility to work rotating shifts, including weekends and public holidays.

Qualifications

• Meet regulatory requirement of minimum 21 years of age.
• Diploma in Business or Marketing; Proficiency in Microsoft Office.
• Strong communication and customer service skills with hospitality/service experience.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Provide guest services, handle enquiries and guests' feedback; promote memberships and events.
• Act as a one-stop in-house host to identify and engage valuable customers.
• Conduct surveys and analyse feedback to improve guest experience.
• Contribute to planning of member promotions and events; encourage repeat visits.
• Maintain confidentiality, data accuracy and compliance with regulations and internal standards.

Skills

Communication skills

Customer service

Hospitality experience

Education

Diploma in Business or Marketing

Microsoft Office proficiency

Job description

Responsibilities

• Provide guest services, including attending to general enquiries and guests' feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events.

• Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.

• Conduct surveys and analysis to collect guests’ feedback and compile observations to improve guest experience.

• Contribute to the planning of members’ promotions and events, and to encourage repeat visitations to the integrated resort.

• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.
  

Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.

• Diploma in Business or Marketing with proficiency in Microsoft Office applications

• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry

• Willing to work rotating shifts, including weekends and public holidays