Executive, Business Development

Resorts World Sentosa; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Resorts World Sentosa in Singapore invites applications for a role focused on acquiring and retaining guests through market insights, telemarketing, and event coordination. You'll ensure hospitality excellence and gather feedback.

You will keep up-to-date with in-house programs and promotions, host guests, manage credit lines per policy, and uphold confidentiality and regulatory compliance.

Qualifications

• Degree or Diploma in Business or related field.
• Proficiency in Microsoft Office applications.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Identify and develop market segments and players to achieve acquisition and retention targets.
• Maintain guest relationships via telemarketing and organization of in-house activities.
• Keep abreast of in-house programs, promotions and events to provide up-to-date information to guests.
• Host guests, attend to their needs, and gather feedback to ensure hospitality and service excellence.
• Manage credit lines and collection.
• Maintain confidentiality and comply with policies, procedures and service standards.

Skills

Market segmentation

Guest relationship management

Telemarketing

Event organization

Education

Degree / Diploma in Business or related field

Tools

Microsoft Office

Job description

• Identify and develop potential market segments and players to achieve acquisition and retention targets
• Maintain and strengthen guest relationships via telemarketing and organization of in-house activities
• Keep abreast of all in-house programs, promotions and events to provide accurate and up-to-date information to guests
• Hosting of guests, understanding, and attending to their needs, and gathering feedback to ensure hospitality and service excellence
• Management of credit lines and collection
• Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards

Job Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age
• Degree / Diploma in Business or related field with proficiency in Microsoft Office applications
• Willing to work rotating shifts, including weekends and public holidays