Executive/Student Services (6-month contract)

Temasek Polytechnic; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Temasek Polytechnic in Singapore is seeking an Executive to support the STAR Student Concession Card module, handling system-related administration, processing and workload. The role also provides operational support to campus services.

You will manage applications, coordinate with schools and external parties, and assist with distribution and inquiries. The role may involve supporting other campus spaces and peak-period operations as required.

Qualifications

• Experience in customer service or office administration is advantageous.
• Ability to engage students and stakeholders professionally.
• Willingness to learn new tools and processes.

Responsibilities

• Provide primary operational support for STAR Student Concession Card module, including admin and tracking.
• Manage concession card applications, maintain records, monitor status, coordinate with schools and external parties.
• Support concession card distribution and respond to student inquiries.
• Provide secondary frontline support to Connexions@TP, The Hive and The Sanctuary, including space readiness and service records.
• Support peak-period operations and other departmental duties.

Skills

Customer service

Administration

Communication

Organisational skills

Tools

Digital systems

Job description

What the role is:

We are seeking a dedicated and detail-oriented Executive primarily to support the implementation and operations of the new Student Attainment and Records (STAR) system's Student Concession Card module, including the ongoing concession card administration, case management, processing and operational workload arising from this new function. The role will also provide secondary operational support to Connexions@TP, The Hive and The Sanctuary as required.

What you will be working on:

• Serve as the primary operational support for the implementation of the new STAR Student Concession Card module, including system-related administration, processing, tracking and follow-up.
• Manage student concession card applications and cases, including checking submissions, maintaining accurate records, monitoring case status, coordinating with relevant Schools, Departments and external parties, and supporting related operational administration, follow up and reporting requirements.
• Support concession card distribution and respond to students’ enquiries on applications, collection and related processes.
• Provide secondary frontline and operational support to Connexions@TP, The Hive and The Sanctuary, including handling enquiries, supporting space readiness and bookings, and maintaining related service records.
• Support peak-period operations, student touchpoint activities and other departmental duties as required.

What we are looking for:

• Qualifications in any discipline with relevant experience in customer service, student services, hospitality or office administration would be an advantage.
• Strong service orientation and communication skills (written and verbal), with the ability to engage students and stakeholders in a clear, patient, and professional manner.
• Organised and detail-oriented, with the ability to manage multiple tasks, records and follow-up actions reliably, including during peak service periods.
• Collaborative and comfortable using digital systems, with a willingness to learn new tools and processes.

About Temasek Polytechnic

Established in 1990, Temasek Polytechnic (TP) is a leading institution of high learning nestled by the idyllic shores of Bedok Reservoir in Tampines. TP takes pride in equipping our students with lifelong skills and digital knowledge for a future of dynamic change. TP’s caring and vibrant culture is firmly rooted in our core values which drive a spirit of innovation, with a focus on industry, globalization and sustainability. “TP Cares” is our clarion call to ensure that our diverse community of learners has the opportunity to achieve their personal best, so that they can contribute meaningfully to the global community. Learner. Creator. Leader We envision the TP graduate as a values-led leader with vision, character and heart, excelling in the academic domain and beyond, and rising to the challenge of creating tomorrow.