Assistant Manager (Short & Corporate Programmes)

Temasek Polytechnic; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Temasek Polytechnic is seeking an experienced Programme Manager for Continuing Education & Training (CET) programmes in Singapore. You will partner with internal schools, industry stakeholders, and clients to plan, coordinate, and execute high-quality CET programmes with a focus on operational excellence.

You will manage end-to-end administration, funding matters, and stakeholder communications while ensuring learner satisfaction and timely reporting to funding agencies.

Qualifications

• Qualifications in Business Administration, Education, or a related field, with at least 5 years of relevant work experience.
• Strong customer-centric mindset and ability to manage multiple programmes and clients.
• Good communication and relationship management skills.
• Experience in stakeholder management and working with external partners or vendors.
• Detail-oriented with strong problem-solving skills for programme administration and funding matters.
• Proficient in MS Office and AI tools such as ChatGPT, Copilot, and Claude.

Responsibilities

• Build strong relationships with external stakeholders such as corporate clients, industry partners, and internal stakeholders.
• Ensure high-quality delivery and learner satisfaction.
• Manage the end-to-end administration of short courses and customised programmes.
• Liaise with sponsoring companies, funding agencies, trainers, programme partners, and participants on all programme-related matters.
• Respond to enquiries from prospective participants and corporate clients with a strong client-centric mindset.
• Update website, EDM, social media sites on programme information to ensure accuracy and relevance.
• Manage grant and programme reporting to ensure accurate and timely submissions to relevant funding agencies.
• Manage course funding, setup and operations from enquiries to enrolment and payment processing in STEP
• Resolve administrative issues highlighted by applicants and participants.
• Ensure accurate tracking of attendance, assessment outcomes, and administrative compliance.
• Manage financial reconciliation reports, and timely payments to training partners.
• Ensure compliance with institutional and regulatory requirements.

Skills

Customer-centric

Stakeholder management

Multitasking

Communication skills

MS Office

AI tools

Education

Bachelor's degree in Business Administration or Education

Tools

ChatGPT

Copilot

Claude

STEP portal

Job description

What the role is:

You will be responsible for the planning, coordination, and execution of Continuing Education & Training (CET) programmes, partnering with internal schools, industry stakeholders, and clients to deliver seamless, high-quality programmes and operational excellence.

What you will be working on:

Programme Management

• Build strong relationships with external stakeholders such as corporate clients, industry partners, and internal stakeholders such as academic schools and departments.
• Ensure high-quality delivery and learner satisfaction
• Manage the end-to-end administration of short courses and customised programmes.
• Liaise with sponsoring companies, funding agencies, trainers, programme partners, and participants on all programme-related matters.
• Respond to enquiries from prospective participants and corporate clients with a strong client-centric mindset.
• Update website, EDM, social media sites on programme information to ensure accuracy and relevance.

Operational Excellence

• Manage grant and programme reporting to ensure accurate and timely submissions to relevant funding agencies.
• Manage course funding, setup and operations from enquiries to enrolment and payment processing (eg. attendance and assessment status update) in Skills Training and Enhancement Portal (STEP)
• Resolve administrative issues highlighted by applicants and participants.
• Ensure accurate tracking of attendance, assessment outcomes, and administrative compliance.
• Manage financial reconciliation reports, and timely payments to training partners.
• Ensure compliance with institutional and regulatory requirements

What we are looking for:

• Qualifications in Business Administration, Education, or a related field, with at least 5 years of relevant work experience.
• Strong customer-centric, team player, able to manage multiple programme and clients concurrently and independently.
• Good communication and relationship management skills.
• Experience in managing stakeholder relationships and working with external partners or vendors.
• Detail-oriented, with strong problem-solving skills in handling programme administration and funding matters (e.g. SkillsFuture course funding schemes)
• Proficient in MS office and experience using AI tools (eg. ChatGPT, Copilot, Claude)

About Temasek Polytechnic

Established in 1990, Temasek Polytechnic (TP) is a leading institution of high learning nestled by the idyllic shores of Bedok Reservoir in Tampines. TP takes pride in equipping our students with lifelong skills and digital knowledge for a future of dynamic change.TP’s caring and vibrant culture is firmly rooted in our core values which drive a spirit of innovation, with a focus on industry, globalization and sustainability. “TP Cares” is our clarion call to ensure that our diverse community of learners has the opportunity to achieve their personal best, so that they can contribute meaningfully to the global community.Learner. Creator. LeaderWe envision the TP graduate as a values-led leader with vision, character and heart, excelling in the academic domain and beyond, and rising to the challenge of creating tomorrow.