Executive / Snr Executive / Asst Manager Airport Operations (Development, Procedures & Performance)

Singapore Airlines Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Singapore Airlines Ltd is seeking a proactive Airport Operations professional to support the Development, Procedures & Performance workstream within the Customer Services & Operations Division.

You will review and develop ground services procedures to meet regulatory requirements, improve efficiency and maintain IOSA-aligned manuals, while providing practical input across stations and departments.

Qualifications

• Bachelor's degree is required.
• Experience in airport and airline operations preferred.
• Good writing skills.
• Ability to grasp concepts quickly.
• Logical thinking with scenario planning ability.
• Attention to detail.
• Strong interpersonal and communication skills.

Responsibilities

• Review, develop and implement ground services procedures to adhere to regulatory requirements.
• Improve ground efficiency and customer service.
• Maintain operational manuals to meet IOSA and Star Alliance Core Values.
• Provide input on ground services procedures for various stations and departments.
• Monitor and improve OTP, Ground CSAT and station performance.
• Act as custodian of the Minimum Ground Time framework.

Skills

Writing skills

Interpersonal skills

Communication skills

Attention to detail

Conceptual thinking

Education

Bachelor's degree in any discipline

Job description

Job Description

The successful candidate will join the Airport Operations (Development, Procedures & Performance) Department, within the Customer Services & Operations Division.

Key Responsibilities

- Review, develop and implement ground services procedures to:

Adhere to regulatory requirements

- Improve ground efficiency and customer service

- Maintain the operational manuals to ensure compliance with the requirement of the Air Navigation Order, IATA Operational Safety Audit (IOSA) and Star Alliance Core Values.

- Provide input / advice on ground services procedures in various situations, such as:

Enquiries from stations and other departments on passenger handling

- Monitor and Improve Network's On-Time-Performance (OTP), Ground CSAT and Stations' Performance.

- Custodian of Minimum Ground Time (MGT) framework

Requirements

- Bachelor's degree in any discipline

- Experience in airport and airline operations preferred

- Good writing skills

- Ability to grasp concepts and situations quickly

- Logical thinking with the ability to carry out scenario planning

- Attention to detail

- Good interpersonal and communication skills

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.