Executive - Service Support (HATCH by TOUCH Preschools)

TOUCH Community Services Ltd; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

The Executive – Service Support provides HQ administrative & operational support within HATCH by TOUCH Preschools. Supports reporting, system administration, data governance, and operational administration to ensure accurate reporting, efficient processes and compliance across all preschool centres.

Based in Singapore (Toa Payoh / other HATCH by TOUCH Preschools centres), you will coordinate POP & ECDA submissions, maintain data trackers, and prepare dashboards.

Qualifications

• Minimum O Level; Diploma in Business Administration, Early Childhood, or a related field is an advantage.
• Familiarity with ECDA reporting requirements and POP enrolment systems.
• Proficient in Microsoft Office, particularly Excel and Word; Strong communication and documentation skills.

Responsibilities

• Coordinate POP reporting and submission timelines.
• Maintain POP data and reporting trackers.
• Consolidate centre data required for ECDA and POP submissions.
• Support system administration for preschool operational systems.
• Conduct monthly user access reviews and maintain audit records.
• Coordinate compliance acknowledgements from centres.
• Prepare management dashboards for POP indicators.
• Support SPARK documentation and evidence management.
• Ensure data accuracy across operational systems.
• Coordinate HQ operational projects and initiatives.
• Maintain operational SOPs, templates and documentation.
• Monitor implementation of HQ operational processes.
• Support procurement coordination and documentation.
• Any other duties assigned by the Head of Preschools.

Skills

Communication

Documentation

Data governance

English proficiency

Education

O Level

Diploma in Business Administration

Diploma in Early Childhood

Tools

Microsoft Office

Excel

Word

Job description

Executive - Service Support (HATCH by TOUCH Preschools)

Full-time

Education & Coaching

Job Summary

The Executive – Service Support provides overall HQ administrative &operational support within HATCH by TOUCH Preschools.Supports organisational reporting, system administration, data governance and operational administration to ensure accurate reporting, efficient processes and compliance across all preschool centres.

Main Responsibilities

1.POP, ECDA & Quality Compliance

• Coordinate POP reporting and submission timelines.
• Maintain POP data and reporting trackers.
• Consolidate centre data required for ECDA and POP submissions.
• Support system administration for preschool operational systems.
• Conduct monthly user access reviews and maintain audit records.
• Coordinate compliance acknowledgements from centres.
• Prepare management dashboards for POP indicators.
• Support SPARK documentation and evidence management.
• Ensure data accuracy across operational systems.

2. Operational Support

• Coordinate HQ operational projects and initiatives.
• Maintain operational SOPs, templates and documentation.
• Monitor implementation of HQ operational processes.
• Support procurement coordination and documentation.
• Any other duties assigned by the Head of Preschools.

Requirements:

• Minimum O Level; Diploma in Business Administration, Early Childhood, or a related field is an advantage.
• At least 2–3 years of relevant experience in preschool administration or backend support.
• Familiarity with ECDA reporting requirements and POP enrolment systems.
• Proficient in Microsoft Office, particularly Excel and Word; Strong communication and documentation skills.
• Proficient in English (oral and written). Knowledge of an additional mother tongue is an advantage.
• Location: Toa Payoh / Other HATCH by TOUCH Preschools centres in Singapore.

Core Compentencies and Attributes:

• Warm, approachable, and committed to delivering quality service to families and supporting team operations.
• Builds trust and rapport with parents and colleagues through clear, respectful, and professional communication.
• Organised, detail-oriented, and dependable in managing documentation, reporting, and multiple tasks efficiently.
• Service-minded and professional in both frontline engagement and backend administrative work.
• Proactive and able to follow through on assigned duties with minimal supervision.
• A collaborative team player who contributes positively to the work environment and willingly assists others.
• Maintains confidentiality, integrity, and high standards of accuracy and accountability in all areas of work.
• Adaptable and aligned with team and organisational goals while exercising initiative when required.

All applications will be treated with strict confidentiality. Only shortlisted candidates will be notified.