Associate Director, Service Delivery

Singtel Group; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Singtel Group is seeking a Senior Service Delivery Manager to oversee end-to-end delivery for mobile core, wireless, WAN and RAN services. You will govern multi-vendor deployments, drive operational excellence and lead transitions from project to run.

The role requires senior leadership and a strong track record in regulated or high-security environments. You will be the primary interface for stakeholders and executives, ensuring compliance, performance and continuous service improvement across

Qualifications

• Bachelor’s degree in engineering or related field.
• 12–18 years in telco, managed services or large-scale infrastructure.
• Experience leading mission-critical, multi-vendor services.
• Strong ITIL/service management and incident leadership.
• Certifications such as PMP/PRINCE2/ITIL.

Responsibilities

• Own end-to-end service delivery, governance, commercial performance and operational excellence for dedicated services.
• Lead deployment, transition-to-run and steady-state operations across multi-disciplinary teams, vendors and partners.
• Establish service governance covering milestones, quality gates, acceptance criteria, risk, issue, change and escalation management.
• Serve as the senior service interface for stakeholders, executive sponsors and internal leadership, including service reviews and major escalations.
• Ensure SLA, availability, resilience, security, audit and compliance obligations are met, while driving incident, problem and change management.
• Drive secure operating practices, vendor governance, budget tracking, operational efficiency, automation and people leadership across the service delivery organisation.

Skills

End-to-end service delivery

Governance

Vendor management

Stakeholder management

ITIL/Service management

Security controls

Automation platforms

Executive communication

Leadership

Budget tracking

Education

Bachelor’s degree in Engineering, Computer Science, Information Systems or related discipline

Tools

ITSM tools

NMS

SIEM

CMDB

Observability platforms

Job description

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At Singtel, webelieve in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an impact by:

• Own end-to-end service delivery, governance, commercial performance and operational excellence for dedicated mobile core, wireless, WAN and RAN services supporting the customer.
• Lead deployment, transition-to-run and steady-state operations across multi-disciplinary internal teams, vendors and partners.
• Establish service governance covering milestones, quality gates, acceptance criteria, risk, issue, change and escalation management.
• Serve as the senior service interface for stakeholders, executive sponsors and internal leadership, including service reviews and major escalations.
• Ensure SLA, availability, resilience, security, audit and compliance obligations are met, while driving incident, problem, change, release, capacity, continuity and service improvement processes.
• Drive secure operating practices, vendor governance, budget tracking, operational efficiency, automation and people leadership across the service delivery organisation.

Skills for Success:

• Bachelor’s degree in Engineering, Computer Science, Information Systems or related discipline.
• 12–18 years’ experience in telco, managed services, network operations or large-scale infrastructure delivery, including senior leadership of mission-critical, multi-vendor services in regulated or high-security environments. Strong background in mobile core, wireless, WAN, RAN, service assurance, build-to-run transition, senior stakeholder management, executive governance, service performance, budgets and vendor delivery.
• Strong knowledge of ITIL/service management, operational governance and major incident leadership.
• Working knowledge of secure network operations, cyber security controls, incident response and vulnerability management.
• Familiarity with ITSM, monitoring, NMS, SIEM, SOAR, CMDB, observability and automation platforms.
• PMP, PRINCE2, ITIL or equivalent project/service delivery certification.
• Executive presence with strong communication, influencing, negotiation and presentation skills; ability to operate under pressure in matrixed, multi-disciplinary and high-accountability environments; structured, commercially aware and outcome-focused with strong risk, issue and escalation discipline; customer-focused leadership style with ability to build trust with senior customer and internal stakeholders.

Are you ready to say hello to BIG Possibilities?