Executive/Senior Exec (Operations), Community Mediation Unit (Mandarin Speaking)

Ministry of Law, Singapore; Singapore; On-site; SGD 36,000 - 72,000; Full time

Job summary

Ministry of Law, Singapore, invites applicants for a mediation support role within the Community Mediation Centre (CMC). You will administer applications and referrals for mediation, process them end-to-end, and coordinate resources and modes of mediation for the parties involved.

Successful candidates will join a collaborative team, work with volunteers and government partners, and contribute to reporting and presentation materials. A 1-year contract is offered in the first instance.

Qualifications

• Fluent in English, Mandarin and/or dialect.
• Excellent interpersonal skills to manage people with various expectations.
• Good writing ability and proficiency with current IT tools including Zoom.
• Ability to work independently and in a team, detail-oriented, calm during peak periods.
• Experience in customer service, frontline operations and mediation related work.

Responsibilities

• Administers and manages all applications and referrals for mediation received by the CMC within approved public service standards and timeline.
• Processes all applications and referrals end-to-end in accordance with SOPs and standing instructions.
• Selects suitable mode of mediation and sets it up according to the needs of the parties and ensures resources are available.
• Works with stakeholders including CMC’s volunteer mediators and partners from other government agencies.
• Manages the various demands and expectations of parties, including those ordered to attend mediation by law.
• Able to perform basic data generation tasks required for reports or presentations.
• Able to create presentation materials required for meetings or briefings.
• Assists in the management of CMC's events including the annual mediator appreciation event(s) and other public outreach programmes.

Job description

• Administers and manages all applications and referrals for mediation received by the CMC within approved public service standards and timeline.
• Processes all applications and referrals, end-to-end, in accordance with the Unit’s Standard Operating Procedures and standing instructions.
• Selects suitable mode of mediation and sets it up according to the needs to the parties and ensure the necessary resources are available.
• Works with different stakeholders in the management of mediation session when required, including but not limited to CMC’s volunteer mediators and partners from other government agencies.
• Manages the various demands and expectations of parties, including those who have been ordered to attend mediation by law, effectively.
• Able to perform basic data generation tasks required for reports or presentations.
• Able to create presentation materials required for meetings or briefings.
• Assists in the management of CMC's events including the annual mediator appreciation event(s) and other public outreach programmes as and when required.

What You Will Be Working On

• Administers and manages all applications and referrals for mediation received by the CMC within approved public service standards and timeline.
• Processes all applications and referrals, end-to-end, in accordance with the Unit’s Standard Operating Procedures and standing instructions.
• Selects suitable mode of mediation and sets it up according to the needs to the parties and ensure the necessary resources are available.
• Works with different stakeholders in the management of mediation session when required, including but not limited to CMC’s volunteer mediators and partners from other government agencies.
• Manages the various demands and expectations of parties, including those who have been ordered to attend mediation by law, effectively.
• Able to perform basic data generation tasks required for reports or presentations.
• Able to create presentation materials required for meetings or briefings.
• Assists in the management of CMC's events including the annual mediator appreciation event(s) and other public outreach programmes as and when required.

What We Are Looking For

• Fluent in English, Mandarin and/or dialect.
• Expected to exercise initiative, adapt quickly to situations and possess excellent interpersonal skills to be able to manage people with various expectations.
• Able to write well and be proficient in the current IT tools and platforms including Zoom.
• Able to work independently as well as in a team, have a keen eye for attention to details, reliable and be able to remain level-headed during peak periods to ensure work is completed timely and expediently.
• Experience in customer service, frontline operations and mediation related work will be to key assets for this position.

Successful candidates will be offered a 1-year contract in the first instance.