Administrative & Operations Officer

COLLECTIUS CMS (S) PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Benefits offered by this job

Government leaves

Annual leave 20 days

Hospitalization & Life Insurance

Staff referral bonus ( SGD 500 )

Career growth opportunities

Job summary

COLLECTIUS CMS (S) PTE. LTD. is seeking an administrative assistant in Singapore to serve as the first point of contact for client files and to support mediators and management. The role involves triaging calls and mails, handling daily transactional tasks, and importing daily client files.

The successful candidate will process demand letters, monthly invoices, and maintain inventories while ensuring SLA/SOP compliance. Strong communication and teamwork are essential for success in this role.

Qualifications

• Proficient in MS Office and Excel.
• Ability to multi-task and manage multiple tasks.
• Good communication skills and customer-oriented.
• Shows initiative, responsible, team player with problem-solving and decision-making abilities.

Responsibilities

• Serve as first point of contact for client files.
• Liaison support for mediators.
• Triages calls, files, and mails between clients, mediators, customers & management.
• Provide day-to-day transactional support to the collection system.
• Import daily assignment and payment files from client.
• Prepare demand letters.
• Submit monthly billing invoices.
• Monitor mediator/inventory queue and maintain inventory.
• Submit status reports and close accounts to clients.
• Ensure SLA and SOP compliance.
• Assist in mediators or clients’ account queries.
• Other administrative tasks.

Skills

MS Office

Excel

Multi-tasking

Communication skills

Customer oriented

Initiative

Team player

Decision making

Tools

MS Office

Excel

Job description

Job Description

• Serves as first point-of contact for all incoming/outgoing files from the client
• Serves as liaison support for the Mediators
• Serves as the medium to triages all calls, files, and mails between clients, mediators, customers & management
• Primary administrative contact and provides day-to-day transactional support to the collection system for the team
• Import of Daily Assignment & Payment Files from Client
• Preparation of Demand Letter
• Monthly Billing Invoices Submission
• Monitoring of Mediator / Inventory Queue, and maintains a healthy inventory by conducting regular checks
• Submission of Status Report & Closure of account to Clients
• Ensuring SLA & SOP are met with compliance
• Facilitate & Assist in Mediators or Clients request of Account Queries
• Other Administrative Task

Requirement

• Proficient in MSOffice and Excel
• Able to multi-tasking
• Good communication skills and customer oriented
• Shows initiative, responsible, team player, good problem-solving and decision-making skills.

Benefits: -

• Government-Mandatory Leaves (Maternity Leave, PaternityLeave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave,Hospitalization Leave)
• Annual Leaves (capped to 20-days)
• Compassionate Leave (capped to 3-days)
• Marriage Leaves (3-days)
• Birthday Leave (1-day)
• Examination Leave (1-day)
• National Service Leave
• Off-In-Lieu to credit if Public Holiday falls on aSaturday.
• Covered with Insurance (Group Hospitalization &Surgery, Group Term Life & Group Personal Accident)
• Staff referral program fee of $500.00 for every successfulreferral (subjected to company’s terms and conditions).
• Salary increments after successful confirmation based on individual’s performance.
• Opportunity of career growth

5-daysworking

Nearest MRT:MacPherson Exit B