Tele-Counsellor (Contact Centre)

AGAPE CP HOLDINGS PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

AGAPE CP HOLDINGS PTE. LTD. is seeking a customer support professional in Singapore to deliver timely, accurate information to participants and members of the public across voice, email and live chat channels.

You will understand needs, coordinate with stakeholders and log all interactions in the management system. The role requires fluency in English and Mandarin, at least 2 years in a contact centre, and strong command of Microsoft Office.

Qualifications

• 2 years of mandatory contact centre experience.
• Good communication skills in English and Mandarin.
• Proficiency in Microsoft Office applications.
• Ability to handle difficult interactions in a professional manner.

Responsibilities

• Provide professional, accurate and prompt response to participants or members of the public on enquiries via voice calls, emails, live chats, etc.
• Understand the needs of participants and provide timely and accurate information/assistance.
• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
• Enter details of all interactions accurately in the designated interaction management system.
• Maintain good soft skills throughout interactions with participants or members of the public.
• Follow up on cases that have been forwarded to points of contact/external stakeholders and ensure resolution is provided.

Skills

English

Mandarin

Tools

Microsoft Office

Job description

Job Descriptions:

• - Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
• - Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
• - Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
• - Enter details of all the interactions accurately in the designated interaction management system.
• - Maintain good soft skills throughout their interactions with Ptcp or MoP
• - Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP.

Job Requirements:

• - Good communication skills in English and Mandarin
• - 2 years of mandatory contact centre experience
• - Proficiency in other languages/dialects may be required depending on programme requirements
• - Proficient in Microsoft Office applications
• - Ability to handle difficult interactions in a professional manner