Executive/Senior Exec (Operations), Community Mediation Unit (Mandarin Speaking)

Ministry of Law; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Ministry of Law in Singapore seeks a responsive administrator to manage mediation applications and referrals, coordinating with mediators and government partners. The role requires strong English and Mandarin, with excellent interpersonal skills and the ability to write clearly using IT tools such as Zoom.

You will handle end-to-end processes, adapt to varying needs, and contribute to data and presentation materials for internal briefings.

Qualifications

• Fluent in English, Mandarin and/or dialect.
• Excellent interpersonal skills to manage people with various expectations.
• Able to write well and proficient with current IT tools including Zoom.
• Able to work independently and in a team, with keen attention to detail and composure during peak periods.

Responsibilities

• Administers and manages all mediation applications and referrals within public service standards and timelines.
• Processes applications end-to-end per SOPs and instructions.
• Selects suitable mediation mode and sets it up with required resources.
• Collaborates with stakeholders including volunteer mediators and other government partners.
• Manages expectations of parties, including those ordered to attend mediation by law.
• Performs basic data generation for reports or presentations.

Skills

English fluency

Mandarin

Interpersonal skills

Attention to detail

Tools

Zoom

Job description

What you will be working on:

• Administers and manages all applications and referrals for mediation received by the CMC within approved public service standards and timeline.
• Processes all applications and referrals, end-to-end, in accordance with the Unit’s Standard Operating Procedures and standing instructions.
• Selects suitable mode of mediation and sets it up according to the needs to the parties and ensure the necessary resources are available.
• Works with different stakeholders in the management of mediation session when required, including but not limited to CMC’s volunteer mediators and partners from other government agencies.
• Manages the various demands and expectations of parties, including those who have been ordered to attend mediation by law, effectively.
• Able to perform basic data generation tasks required for reports or presentations.
• Able to create presentation materials required for meetings or briefings.
• Assists in the management of CMC's events including the annual mediator appreciation event(s) and other public outreach programmes as and when required.

What we are looking for:

• Fluent in English, Mandarin and/or dialect.
• Expected to exercise initiative, adapt quickly to situations and possess excellent interpersonal skills to be able to manage people with various expectations.
• Able to write well and be proficient in the current IT tools and platforms including Zoom.
• Able to work independently as well as in a team, have a keen eye for attention to details, reliable and be able to remain level-headed during peak periods to ensure work is completed timely and expediently.
• Experience in customer service, frontline operations and mediation related work will be to key assets for this position.

Successful candidates will be offered a 1-year contract in the first instance.#LI-SW1

About Ministry of Law

In Singapore, having the rule of law and advancing people’s access to justice are not just lofty ideals but the backbone of a functioning and a progressive society. At the Ministry of Law, not only do we contribute to developing the legal frameworks and policies that uphold our way of life, but also to providing community legal services that Singaporeans benefit from. The key policies we oversee include Singapore’s legal and intellectual property infrastructure, the civil and criminal justice systems as well as land resources.Our officers are experts from different fields, and enjoy an excellent and challenging career in a fast-paced environment with plenty of opportunity to grow. If you share our vision of shaping the future of Singapore, you will definitely fit right in here at MinLaw.