Quality & Risk Management Executive

Ju Eng Home for Senior Citizens; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ju Eng Home for Senior Citizens in Singapore seeks an Executive, Quality & Risk Management to support organisation-wide QA, risk management, regulatory compliance, incident management, and governance across clinical and non-clinical departments.

You will work with the Manager, QRM to maintain governance, monitoring systems and follow-up mechanisms, and help ensure quality, risk and compliance throughout the whole organisation.

Qualifications

• Diploma or degree in Healthcare Management, Quality Management, Nursing, Business, Risk Management or related discipline.
• 2-4 years of experience in quality assurance, audit, healthcare operations, risk, compliance or related field.
• Experience in healthcare, nursing homes, eldercare or social services would be advantageous.
• Familiarity with QA processes, audits, incident management, root-cause analysis and document control.
• Strong Excel, data-tracking and reporting skills.
• Able to work across clinical and non-clinical departments.

Responsibilities

• Support the development and implementation of JEH's quality management framework.
• Coordinate internal quality audits and reviews across departments.
• Maintain audit schedules, findings and follow-up actions.
• Track corrective and preventive actions arising from audits and reviews.
• Assist departments in improving processes and closing identified gaps.
• Support maintenance of the organisation-wide risk register.
• Coordinate periodic risk reviews with departments.
• Track risk mitigation actions, owners and completion timelines.
• Prepare risk-management updates and reports.
• Maintain central tracking of incidents and follow-up actions.
• Support incident reviews, root-cause analysis and investigation processes.
• Track corrective and preventive actions until closure.
• Monitor recurring trends and identify systemic improvement opportunities.
• Escalate overdue or significant actions to the Manager, QRM.
• Maintain an overview of regulatory, licensing and accreditation requirements.
• Support departments in preparing for regulatory inspections, audits and assessments.
• Track regulatory findings and required follow-up actions.
• Maintain evidence and documentation of compliance activities.
• Support QRM's role as custodian of SOP governance framework.
• Maintain central SOP register, monitoring review dates, owners, approvals, version control.
• Ensure obsolete documents are withdrawn or archived.
• Follow up with departments on overdue SOP reviews.
• Develop quality indicators and dashboards; collect, consolidate and validate data.
• Prepare quality dashboards and management reports.
• Identify trends and corrective actions.
• Provide admin support for committees and meetings.
• Promote a culture of accountability and continuous improvement.
• Maintain a central tracker for audits, incidents, inspections and actions.

Skills

Excel

Data tracking

Reporting

Attention to detail

Education

Diploma/Degree in Healthcare Management or related discipline

Job description

Ju Eng Home for Senior Citizens in Singapore seeks an Executive, Quality & Risk Management to support organisation-wide QA, risk management, regulatory compliance, incident management, and governance across clinical and non-clinical departments.

You will work with the Manager, QRM to maintain governance, monitoring systems and follow-up mechanisms, and help ensure quality, risk and compliance throughout the whole organisation.