Executive, Quality Monitoring

Income Insurance Limited; Singapore; On-site; SGD 52,000 - 90,000; Full time

Job summary

Income Insurance Limited in Singapore is seeking an Executive, Quality Monitoring to support governance and continuous enhancement of sales advisory practices across distribution channels. You will work with business and support teams to maintain standards, ensure regulatory compliance, and drive process improvements.

The role involves maintaining guides, delivering training, and supporting stakeholders while handling enquiries and improvement initiatives.

Qualifications

• Degree in Business, Banking & Finance, Insurance or related disciplines.
• At least 1 year experience in insurance, financial services, sales advisory governance, compliance, business support or training functions.
• Relevant licensing examinations : CMFAS Module 5, 6,6A,8, 8A, 9, 9A, and Certificate in (unclear continuation).
• Good understanding of sales advisory processes for both insurance & investments.
• Strong communication skills.
• Meticulous, structured and detail-oriented.
• Ability to work independently.

Responsibilities

• Support governance and continuous enhancement of sales advisory practices across distribution channels.
• Maintain Sales Advisory standards, guidelines, process documentation and governance frameworks.
• Ensure practices align with regulatory requirements and internal policies.
• Support reviews and service recovery arising from MAS, Internal Audit, Compliance and other governance exercises.
• Maintain Sales Advisory guides, training materials, FAQs and reference resources.
• Conduct knowledge-sharing programmes for Advisors and internal stakeholders.
• Ensure timely communication of changes to sales advisory standards, processes and product requirements.
• Serve as a key contact point for sales advisory-related enquiries from internal and external stakeholders.
• Support resolution of production related matters, working with business and technology teams.
• Drive continuous improvement initiatives and undertake ad-hoc assignments as required.

Skills

Strong communication skills

Meticulous, structured and detail‑or‑I

Ability to work independently

Education

Degree in Business, Banking & Finance, Insurance or related disciplines

Tools

Microsoft Excel

PowerPoint

Word

Job description

The Executive, Quality Monitoring supports the governance and continuous enhancement of sales advisory practices across the distribution channels. The role works closely with business and support functions to maintain sales advisory standards, ensure compliance with regulatory and internal requirements, support stakeholder enquiries, facilitate governance reviews, and drive process improvement initiatives to strengthen advisory quality and effectiveness.

Key Responsibilities

1. Sales Advisory Standards, Governance & Compliance

• Support the development of Sales Advisory standards, guidelines, process documentation and governance frameworks.
• Ensure sales advisory practices remain aligned with regulatory requirements, internal policies and business objectives.
• Support reviews & service recovery arising from MAS, Internal Audit, Compliance and other governance exercises.

2. Sharing & Knowledge Management

• Maintain Sales Advisory guides, training materials, FAQs and reference resources.
• Conduct knowledge-sharing programmes for Advisors and internal stakeholders.
• Ensure timely communication of changes to sales advisory standards, processes and product requirements.

3. Stakeholder Support & Process Improvement

• Serve as a key contact point for sales advisory-related enquiries from internal and external stakeholders.
• Support resolution of production related matters, working closely with business and technology teams.
• Drive continuous improvement initiatives and undertake ad-hoc assignments as required.

Requirements

• Degree in Business, Banking & Finance, Insurance or related disciplines.
• At least 1 year experience in insurance, financial services, sales advisory governance, compliance, business support or training functions.
• Relevant licensing examinations : CMFAS Module 5, 6,6A,8, 8A, 9, 9A, and Certificate in
• Good understanding of sales advisory processes for both insurance & investments.
• Strong communication skills.
• Meticulous, structured and detail-oriented.
• Ability to work independently
• Health Insurance; or equivalents will be preferred.
• Proficient in Microsoft Excel, PowerPoint, and Word.