Executive, Quality Monitoring

Income; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Income is seeking an Executive, Quality Monitoring to support governance and continual enhancement of sales advisory practices across distribution channels. The role collaborates with business and support functions to ensure compliance with regulatory requirements, facilitate governance reviews, and drive process improvements that strengthen advisory quality and effectiveness.

The ideal candidate has a degree in Business or related disciplines, at least 1 year in insurance or financial services,

Qualifications

• Degree in Business, Banking & Finance, Insurance or related discipline.
• At least 1 year experience in insurance, financial services, governance, compliance or training.
• CMFAS examinations: Module 5, 6, 6A, 8, 8A, 9, 9A and Certificate in Health Insurance or equivalents preferred.
• Good understanding of sales advisory processes for insurance and investments.
• Strong communication skills; meticulous, structured and detail oriented.
• Proficient in Microsoft Excel, PowerPoint and Word.

Responsibilities

• Support development of Sales Advisory standards, guidelines, process documentation and governance frameworks.
• Maintain Sales Advisory guides, training materials, FAQs and reference resources.
• Serve as a key contact point for sales advisory-related enquiries from internal and external stakeholders; drive improvements.

Skills

Strong communication

Attention to detail

Independent worker

Education

Bachelor's degree in Business, Banking & Finance, Insurance or related disciplines

Tools

Microsoft Excel

PowerPoint

Word

Job description

The Executive, Quality Monitoring supports the governance and continuous enhancement of sales advisory practices across the distribution channels. The role works closely with business and support functions to maintain sales advisory standards, ensure compliance with regulatory and internal requirements, support stakeholder enquiries, facilitate governance reviews, and drive process improvement initiatives to strengthen advisory quality and effectiveness.

Key Responsibilities

1. Sales Advisory Standards, Governance & Compliance

• Support the development of Sales Advisory standards, guidelines, process documentation and governance frameworks.
• Ensure sales advisory practices remain aligned with regulatory requirements, internal policies and business objectives.
• Support reviews & service recovery arising from MAS, Internal Audit, Compliance and other governance exercises.

2. Sharing & Knowledge Management

• Maintain Sales Advisory guides, training materials, FAQs and reference resources.
• Conduct knowledge-sharing programmes for Advisors and internal stakeholders.
• Ensure timely communication of changes to sales advisory standards, processes and product requirements.

3. Stakeholder Support & Process Improvement

• Serve as a key contact point for sales advisory-related enquiries from internal and external stakeholders.
• Support resolution of production related matters, working closely with business and technology teams.
• Drive continuous improvement initiatives and undertake ad-hoc assignments as required.

Requirements

• Degree in Business, Banking & Finance, Insurance or related disciplines.
• At least 1 year experience in insurance, financial services, sales advisory governance, compliance, business support or training functions.
• Relevant licensing examinations: CMFAS Module 5, 6,6A,8, 8A, 9, 9A, and Certificate in Health Insurance or equivalents will be preferred.
• Good understanding of sales advisory processes for both insurance & investments.
• Strong communication skills.
• Meticulous, structured and detail oriented.
• Ability to work independently
• Proficient in Microsoft Excel, PowerPoint, and Word.