Executive, Quality Monitoring

Income-Insurance-Limited; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

Income-Insurance-Limited is seeking an Executive, Quality Monitoring to support governance and enhancement of sales advisory practices across distribution channels. You will work with business and support units to ensure compliance, provide stakeholder support, and drive process improvements for advisory quality.

The role focuses on governance, training materials, and cross-functional collaboration to maintain standards and address enquiries, with opportunities to lead ad-hoc improvement

Qualifications

• Degree in Business, Banking & Finance, Insurance or related disciplines.
• At least 1 year experience in insurance, financial services, sales advisory governance, compliance, or training functions.
• CMFAS licensing examinations: Module 5, 6, 6A, 8, 8A, 9, 9A; Certificate in Health Insurance or equivalents preferred.
• Good understanding of sales advisory processes for insurance and investments.
• Strong communication skills; meticulous, structured and detail oriented; able to work independently.
• Proficient in Microsoft Excel, PowerPoint and Word.

Responsabilités

• Support development of Sales Advisory standards, guidelines, process documentation and governance frameworks.
• Ensure sales advisory practices remain aligned with regulatory requirements, internal policies and business objectives.
• Support reviews & service recovery arising from MAS, Internal Audit, Compliance and other governance exercises.
• Maintain Sales Advisory guides, training materials, FAQs and reference resources.
• Conduct knowledge-sharing programmes for Advisors and internal stakeholders.
• Ensure timely communication of changes to sales advisory standards, processes and product requirements.
• Serve as a key contact point for sales advisory-related enquiries from internal and external stakeholders.
• Support resolution of production related matters, working closely with business and technology teams.
• Drive continuous improvement initiatives and undertake ad-hoc assignments as required.

Connaissances

Strong communication

Detail oriented

Independent work

Formation

Business/Banking/Finance/Insurance degree

CMFAS licensing exams (5,6,6A,8,8A,9,9A)

Health Insurance certificate or equivalents

Outils

Microsoft Excel

PowerPoint

Word

Description du poste

The Executive, Quality Monitoring supports the governance and continuous enhancement of sales advisory practices across the distribution channels. The role works closely with business and support functions to maintain sales advisory standards, ensure compliance with regulatory and internal requirements, support stakeholder enquiries, facilitate governance reviews, and drive process improvement initiatives to strengthen advisory quality and effectiveness.

Key Responsibilities

1. Sales Advisory Standards, Governance & Compliance

• Support the development of Sales Advisory standards, guidelines, process documentation and governance frameworks.
• Ensure sales advisory practices remain aligned with regulatory requirements, internal policies and business objectives.
• Support reviews & service recovery arising from MAS, Internal Audit, Compliance and other governance exercises.

2. Sharing & Knowledge Management

• Maintain Sales Advisory guides, training materials, FAQs and reference resources.
• Conduct knowledge-sharing programmes for Advisors and internal stakeholders.
• Ensure timely communication of changes to sales advisory standards, processes and product requirements.

3. Stakeholder Support & Process Improvement

• Serve as a key contact point for sales advisory-related enquiries from internal and external stakeholders.
• Support resolution of production related matters, working closely with business and technology teams.
• Drive continuous improvement initiatives and undertake ad-hoc assignments as required.

Requirements

• Degree in Business, Banking & Finance, Insurance or related disciplines.
• At least 1 year experience in insurance, financial services, sales advisory governance, compliance, business support or training functions.
• Relevant licensing examinations: CMFAS Module 5, 6,6A,8, 8A, 9, 9A, and Certificate in Health Insurance or equivalents will be preferred.
• Good understanding of sales advisory processes for both insurance & investments.
• Strong communication skills.
• Meticulous, structured and detail oriented.
• Ability to work independently
• Proficient in Microsoft Excel, PowerPoint, and Word.