Executive, Operations

RAFFLES HOSPITAL PTE LTD; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

RAFFLES HOSPITAL PTE LTD in Singapore is seeking an administrative professional to support the Cluster Managers in administering a specialist centre. You will work with the team to develop, plan and deliver services that meet clinical, operational and financial goals for the hospital.

The role emphasizes resource stewardship, smooth daily centre operations, team coordination among nursing, medical staff and employees, and proactive patient service.

Qualifications

• Degree in Business/Management Studies or any other discipline.
• At least 1 year of relevant experience in healthcare industry preferred but candidates with no prior experience will also be considered.
• Team player with good interpersonal skills and a positive attitude; self-motivated and independent.

Responsibilities

• Execute action plans for the specialist outpatient centres to meet strategic goals
• Develop and promote specialist services and set up new centres
• Conduct market surveys and develop new packages / pricing for these new services
• Regular review of existing services and prices for these services to remain competitive
• Develop and improve marketing materials for specialist centre. Identify customer groups for each service and develop marketing activities
• Develop and improve work processes to create seamless and efficient services, and ensure accurate billing and timely collection for each visit
• Ensure smooth running of daily centre operations and that patients and visitors are attended to pro-actively to assure a seamless service and consistent experience
• Seek feedback as learning opportunities and act on them. Investigate and take appropriate actions in response to feedback
• Promote teamwork, co-operation and harmonious relationship among nursing personnel, medical and other employees of the Hospital. Support and communicate the Hospital and department organization structure, philosophy, goals, policies and procedures to staff and ensure that they are translated to service delivery
• Manage availability and efficient use of resources. Contain costs through appropriate and economical utilization of resources such as time, supplies, equipment and manpower
• Provide teamwork, cooperation and harmonious relationship among nursing personnel, medical and other employees of the hospital
• To assist in all ad-hoc administrative matters
• Any assignments given by the immediate supervisor

Skills

Teamwork

Interpersonal skills

Self-motivated

Independent

Education

Degree in Business/Management Studies

Job description

Job Description

The incumbent supports the Cluster Managers in administering a specialist centre. He / she works together with the team to develop, plan and deliver services to meet clinical, operational and financial goals of the company, ensuring the efficient and productive use of resources. He/she is to achieve the highest professional standards and quality goals for the patient. He / she shall work together with the Cluster Managers to implement plans to retain essential skills, and to motivate staff to bring out the best in them and contribute to organisational goals.

Job Responsibilities

• Execute action plans for the specialist outpatient centres to meet strategic goals
• Develop and promote specialist services and set up new centres
• Conduct market surveys and develop new packages / pricing for these new services
• Regular review of existing services and prices for these services to remain competitive
• Develop and improve marketing materials for specialist centre. Identify customer groups for each service and develop marketing activities
• Develop and improve work processes to create seamless and efficient services, and ensure accurate billing and timely collection for each visit
• Ensure smooth running of daily centre operations and that patients and visitors are attended to pro-actively to assure a seamless service and consistent experience
• Seek feedback as learning opportunities and act on them. Investigate and take appropriate actions in response to feedback
• Promote teamwork, co-operation and harmonious relationship among nursing personnel, medical and other employees of the Hospital
  Support and communicate the Hospital and department organization structure, philosophy, goals, policies and procedures to staff and ensure that they are translated to service delivery
• Manage availability and efficient use of resources. Contain costs through appropriate and economical utilization of resources such as time, supplies, equipment and manpower
• Provide teamwork, cooperation and harmonious relationship among nursing personnel, medical and other employees of the hospital
• To assist in all ad-hoc administrative matters
• Any assignments given by the immediate supervisor

Job Requirements

• Degree in Business/Management Studies or any other discipline
• At least 1 year of relevant experience in healthcare industry will be preferred but we will also consider candidates with no prior experience
• Team player with good interpersonal skills and a positive attitude
  Self-motivated and independent