Senior/Assistant Manager, Patient Access (Resource Management)

SINGAPORE NATIONAL EYE CENTRE PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SINGAPORE NATIONAL EYE CENTRE PTE LTD in Singapore is seeking an Operations Management professional to oversee Resource Management, data analytics, and process improvement across outpatient services.

You will manage day-to-day operations, coordinate staff and clinic resources, and drive efficiency through QA programs and new workflows. Collaboration with stakeholders and budget oversight are integral to the role.

Qualifications

• Degree in any discipline with 3–5 years of work experience, preferably in healthcare.
• Critical thinker with self-direction and service-oriented mindset.
• Strong analytical and interpersonal skills; good time management and multi-tasking abilities.
• Driven, independent, and capable of prioritising work.
• Strong coordination, communication, and team collaboration with stakeholders.
• Proficient in MS Office (Word/Excel/PowerPoint).

Responsibilities

• Manage day-to-day operational, administrative functions and activities of Resource Management unit.
• Ensure efficient manpower distribution and timely handling of resource requests.
• Collaborate with stakeholders on clinic resources for efficient outpatient service delivery.
• Support review of clinic resource setups for efficient session and room utilisation.
• Assist setup of new clinic resources; ensure compliance with audit requirements.
• Establish workflows and ensure staff competence when policies change.
• Perform demand and supply analyses to optimise resources and reduce waste.
• Support reporting and project presentations; audit appointment data for utilisation.
• Review and streamline resources to balance clinic load and improve patient access.
• Oversee QA programs, update policies, and implement new systems or workflows.
• Monitor budgets, ensure adherence to guidelines, and maximise resource usage.
• Oversee recruitment, training, performance reviews, and staff development.
• Participate in project planning, liaise with stakeholders, and evaluate project effectiveness.
• Monitor project expenses and ensure alignment with approved budgets.

Skills

Critical thinking

Analytical skills

Interpersonal skills

Time management

Multitasking

Team player

Education

Degree in any discipline

Tools

MS Office

Job description

1. Operation Management

• Manage day-to-day operational, administrative functions and activities of Resource Management unit.

• Ensure efficient manpower distribution and all resource requests are attended to in a timely and appropriate manner.

• Work closely with stakeholders on the request and modification of existing clinic resources to ensure efficient and effective delivery of outpatient services at the clinics.

• Provide support in the review of clinic resource setups to ensure efficient utilisation of clinic sessions and rooms.

• Provide support in the set-up of new clinic resource in a timely manner.

• Assist to ensure appropriate creation of service provider in OAS to meet audit requirements.

• Ensure appropriate workflows are in place and staffs are competent to handle requests when new or revised policies are implemented.

2. Reporting and Data Analytics

• Perform analysis to the demand & supply of the clinic resources to ensure resources are optimised and reduce wastages.

• Supports HOD in the preparation of management reporting and project presentation.

• Perform audit and monitoring of appointments data to ensure appropriate utilisation of appointment slots.

• Review and streamline clinic resources to enhance efficiency and achieve load balancing of the clinic

• Perform analysis of data pertaining to Resource Management and patient access; provide recommendation to streamline work processes.

3. Performance Management and Process Improvement

• Continuously review, identify, develop, initiate, implement effective internal and external Quality Assurance (QA) programs, initiatives and technology, fostering continuous improvement and exceeding Service Level Agreement (SLA) performance.

• Review, develop, and enforce departmental policies, procedures, guidelines, work instruction and training manuals.

• Oversees implementation of new or change in system and workflows.

• Review and streamline processes, with engagement of various stakeholders, to enhance operation efficiency and patient experience.

• Propose innovative solutioning for work and system process to optimize resource utilization and enhance patient experience.

4. Financial/Cost Management

• Review and project operating budget required on annual basis using data.

• Support the financial processes within the department and ensure adherence to corporate financial guidelines.

• Monitor the utilisation of approved budget.

• Responsible for the proper usage and regular maintenance of resources (eg, IT and equipment assets, etc).

• Maximize resource utilization (eg, office supplies, assets assigned to the dept, phone bills, etc).

5. Staff Management

• Oversee recruitment, induction/ orientation, training, appraisal, developmental coaching/ counselling, career development and wellbeing of staff.

• Review manpower requirements and ensure optimization of manpower resources.

• Facilitate staff’s annual learning and individual development career and training plans.

• Plan, coordinate, and conduct in-house training for new and current staff, where necessary.

• Conduct performance reviews and feedback for staff under his/her direct supervision.

6. Project Management

• Provide support in the implementation of new initiatives and projects planning in the department.

• Participate in the development of innovative techniques to enhance work processes.

• Liaise and communicate effectively with the different stakeholders on the project timeline and schedule.

• Prepare reports and utilise analytics to evaluate the project’s effectiveness and ascertain room for improvements.

• Monitor the expense account for the projects and ensure that they fall within the allocated budget for the projects.

• Handle any duties assigned by supervisor and HOD

Job Requirements:

• Degree in any discipline with at least 3-5 years work experience, preferably in healthcare with supervisory experience

• Critical thinker and self-directed.

• Service-oriented with strong analytical and interpersonal skills

• Good time management and ability to multi-task

• Driven and independent worker who is able to manage priorities

• Possess strong coordination, communication skills and a team-player capable of working with various stakeholders

• Computer literacy skills in MS Office (Word/Excel/PowerPoint)