Executive (Clinical Operations - Project Management)

St Luke's Hospital; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

St Luke's Hospital is seeking a Clinical Operations Executive to support the efficient, safe, and patient-centered delivery of services. You will plan, coordinate, and implement healthcare services and strategic initiatives, while providing administrative support for department operations.

Responsibilities include coordinating new service implementations, ensuring regulatory compliance, managing budgets and KPIs, and overseeing procurement, asset management, and post-implementation monitoring.

Qualifications

• Bachelor's degree in healthcare administration, business administration, or related field.
• Minimum 4 years' experience in healthcare operations, service implementation, project coordination, or healthcare administration.
• Understanding of healthcare service delivery models and clinical workflows.
• Strong project coordination, stakeholder management, and multitasking skills.
• Proficiency with Microsoft Office and healthcare IT systems.
• Data analytics and visualization skills (Tableau/Power BI) advantageous.

Responsibilities

• Coordinate implementation of new services, programs, and operational initiatives.
• Develop implementation plans, timelines, and deployment schedules.
• Collaborate with internal and external stakeholders to meet milestones.
• Monitor progress, identify risks, resolve issues.
• Coordinate staffing, training, equipment procurement, and readiness.
• Ensure MOH regulations and governance standards compliance.
• Prepare documentation, SOPs, reports, and updates.
• Support post-implementation monitoring and reporting.
• Support annual workplan development and budgeting.
• Monitor KPIs and budget utilization, flag variances.
• Assist with procurement processes per hospital policies.
• Support asset management, inventory documentation.
• Facilitate service contract renewals and onboarding of providers.
• Provide secretariat support for meetings and committees.

Skills

Project coordination

Stakeholder management

Analytical skills

Organizational skills

Problem-solving

Microsoft Office

Healthcare IT systems

SAP

EPIC

Tableau

Power BI

Education

Bachelor's degree in Healthcare Administration, Business Administration, or related discipline

Tools

SAP

Clinic Assist

EPIC

Tableau

Power BI

Job description

The Clinical Operations Executive plays a key role in supporting the efficient, safe, and patient-centred delivery of services to our patients in St Luke’s Hospital.

The incumbent will work closely with our clinical team and administrative teams and external stakeholders to plan, coordinate, and implement healthcare services and strategic initiatives that enhance service delivery and experience.

He/she will also provide administrative support for department operations, including work planning, budget administration, performance monitoring and reporting to ensure the smooth and efficient functioning of the department.

Responsibilities and Duties

1. Project Management

• Coordinate the implementation of new services, clinical programmes, and operational initiatives.

• Develop implementation plans, timelines, and deployment schedules to ensure smooth service rollouts.

• Liaise and collaborate with internal stakeholders, including clinical and non-clinical teams, as well as external partners, to ensure implementation milestones are achieved within established timelines.

• Monitor implementation progress, identify risks, and resolve operational issues promptly.

• Coordinate staffing, training, equipment (including procurement), and operational readiness before service launch.

• Ensure compliance with Ministry of Health (MOH) regulations, licensing requirements, clinical governance standards, and organizational policies.

• Prepare implementation documentation, standard operating procedures (SOPs), reports, and project updates.

• Support post-implementation monitoring, evaluation, outcome tracking, and progress reporting to management.

Administrative Management

• Support the department’s annual workplan development and budgeting exercises.

• Support the monitoring of department’s key performance indicators (KPIs) and budget utilisation, highlighting variances and risks where appropriate.

• Assist with procurement processes in a timely manner, including preparation of approval papers, quotations, and proposals in accordance with hospital policies.

• Support asset management activities, including tracking, maintenance coordination, and inventory documentation.

• Facilitate service contract renewals, timesheet submissions, and onboarding processes for external service providers.

• Provide secretariat and administrative support for meetings, committees, and working groups as assigned.

Job Requirements

• Bachelor's Degree in Healthcare Administration, Business Administration, or a related discipline.

• Minimum of 4 years' relevant experience in healthcare operations, service implementation, project coordination, or healthcare administration.

• Good understanding of healthcare service delivery models, clinical workflows, and care processes, with the ability to apply this knowledge in operational settings.

• Strong project coordination, implementation, and stakeholder management skills, with the ability to manage multiple projects and priorities effectively.

• Excellent analytical, organizational, and problem-solving skills, with the ability to engage and coordinate diverse stakeholders to achieve project objectives.

• Proficient in Microsoft Office applications and healthcare information systems such as SAP, Clinic Assist, EPIC, or equivalent platforms.

• Excellent written and verbal communication skills, with the ability to prepare reports, presentations, and operational documentation.

• Strong data management and reporting skills. Working knowledge of data analytics and visualization tools (e.g., Tableau, Power BI) will be an advantage.