Executive, IT Operations (Audio-Visual)

Nanyang Technological University; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Nanyang Technological University (NTU) in Singapore seeks an Executive, IT Operations (Audio-Visual) to join NTU Shared Services. You will run shared service delivery operations, provide on-site IT/AV support in teaching facilities, and manage incident resolution to minimize downtime.

The role requires a Diploma in IT or AV, at least 2 years’ IT operations experience, and strong knowledge of AV equipment, video conferencing tools, and basic networking.

Qualifications

• Diploma in Information Technology or Audio-Visual field required.
• Minimum 2 years’ IT operations experience.
• Entry level candidates with a Diploma encouraged to apply.
• Good working knowledge of AV equipment, video conferencing, and basic networking.
• Strong teamwork and written and oral communication skills.

Responsibilities

• Run shared service delivery operations for IT/AV.
• Provide on-site IT/AV support for teaching facilities and events.
• Troubleshoot and resolve equipment malfunctions and software issues.
• Maintain service level agreements and post-resolution follow-up.
• Create and update technical documentation for equipment configurations.

Skills

IT operations

Audio-Visual

Teamwork

Communication

Troubleshooting

Event support

Education

Diploma in Information Technology or Audio-Visual field

Tools

Crestron

Extron

Video conferencing (Zoom/Teams)

Networking basics

Job description

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking a motivated Executive, IT Operations (Audio-Visual) to join our dynamic team in the NTU Shared Services (NSS) Information Technology Division. We are a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

If you have the required skills and experience and are excited about this opportunity

Responsibilities

• Run shared service delivery operations
• Ensuring that assigned operations run seamlessly.
• Managing the implementation of shared service delivery changes and maintenance routines as agreed upon.
• Provide on-site IT/AV support for service disruptions in common teaching facilities, tech lounge, and within the university.
• Troubleshoot and resolve equipment malfunctions and software errors to restore service.
• Deliver ad-hoc IT/AV support as required, including event support, video conferencing, and meeting assistance.
• Maintain service level agreements and service improvements; and other areas
• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.
• Deliver exceptional customer experiences by effectively communicating and applying excellent service standards when handling requests and incidents.
• Proactively follow up post-resolution to confirm customer satisfaction.
• Manage administrative tasks and maintain detailed records of IT/AV issues and resolutions.
• Create and update technical documentation for equipment configuration.
• Enable asset management with the tracking of IT/AV equipment inventory and movements.

Requirements

• Minimum of 2 years’ IT operations experience and a Diploma in Information Technology or Audio-Visual related field. Entry level candidates with a Diploma in Information Technology or Audio-Visual related field are encouraged to apply.
• Good Technical Knowledge in the following areas:
  • Audio equipment: microphones, speakers, mixers, amplifiers
  • Video equipment: projectors, screens, cameras, video switches
  • Control systems: Crestron, Extron
  • Video conferencing: platforms (Zoom, Teams, etc.), codecs
  • Networking: basic understanding of network infrastructure
  • Computer systems: hardware, software, operating system
  • Troubleshooting: identifying and resolving technical issues
  • Event planning and execution: coordinating AV for events
• Good teamwork and interpersonal skills.
• Good oral and written communication abilities.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.

For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive