Senior Assistant Director, IT Applications Support

Nanyang Technological University; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Nanyang Technological University in Singapore is seeking a Senior Assistant Director, IT Applications Support to oversee the Finance applications portfolio and integrations. You will ensure stability, performance, and reliability while collaborating with Finance users, in-house teams, and vendors.

Lead incident management, root-cause analysis, and end-to-end projects for SAP, Ariba, and related systems. Drive AI-enabled design, secure integration, and audit-compliant operations across the

Qualifications

• Bachelor's degree in CS/CE/SE or related discipline.
• 12+ years IT experience with 10 years in applications support and 5+ years in a lead role.
• Experience in ITIL-based framework and tools like ServiceNow and Jira.
• Proficient in web technologies and APIs, plus low-code platforms.
• Experience with finance application solutions and audits.

Responsibilities

• Oversee incident management and SLA adherence; act as escalation point.
• Conduct root-cause analysis to prevent recurring issues.
• Lead a support team; manage schedules and performance.
• Communicate system status and risks to stakeholders and vendors.
• Manage third-party vendors, changes, and contract compliance.
• Lead AMS support and end-to-end SAP, SAP Ariba, and finance app projects.
• Explore new technologies to improve support and plan strategically.
• Focus on AI-enabled finance integration and secure data approaches.
• Address audit queries and ensure compliance for supported systems.

Skills

Incident management

Leadership

Stakeholder communication

ITIL

Web technologies

Education

Bachelor's degree in Computer Science / Computer Engineering / Software Engineering (or related)

Tools

ServiceNow

Jira

SAP

SAP Ariba

SAP CPI / BTP

Job description

We are seeking a highly motivated Senior Assistant Director, IT Applications Support to oversee the support of Finance related applications and integration. The ideal candidate will ensure the stability, reliability, and performance of these applications. In this role, you will collaborate with diverse stakeholders, including business users from Finance Department, as well as in-house teams and external vendors. Your work will contribute to delivering high-quality IT systems and services that meet the University's strategic objectives.

Responsibilities

• Oversee the entire incident management process, ensuring incidents are resolved within established SLA, acting as a key escalation point for critical issues.
• Conduct root cause analysis to resolve and prevent recurring application problems.
• Lead a support team, managing their schedules and performance.
• Communicate effectively with business users, management, and other technical teams on system status, issues, risks.
• Manage third-party vendors for support, oversee change requests, and ensure service quality and contract compliance.
• Lead AMS support and end-to-end project execution for SAP, SAP Ariba and finance application, covering service management, requirements, solution design, integration, testing, deployment, post-go-live stabilization, and transition to operations.
• Explore latest technologies to improve support processes; and contribute to strategic planning.
• Lead Finance applications, with particular focus on AI solution design, secure system and data integration, and end-to-end solutions that connect processes across both functions.
• Manage audit queries / requests and ensure supported systems adhere to audit and compliance requirements.

Requirements

• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering or related discipline.
• At least 12 years of IT experience which consists of: 10 years of applications support with at least 5 years in a lead or supervisory role; 5 years of internal/external audit support; 3 years of project management experience.
• Strong foundation of IT – this includes project management methodologies, system design, web application development, and IT security/audit controls.
• Experience working in an ITIL-based framework (Incident, Problem, Change Management) and systems such as ServiceNow, Jira.
• Proficient in web technologies (HTML, CSS, JavaScript, APIs, RESTful services), middleware, API integrations, and low-code development platforms (e.g. OutSystems).
• Proficient in troubleshooting complex technical & integration issues; and supporting enterprise-level SaaS based applications.
• Demonstrated experience leading Finance application solutions, including AI design, integration architecture, and end-to-end delivery across functional boundaries.
• Knowledge of enterprise platforms such as SAP, CPI, BTP, SAP Ariba, Bank interfaces, Payment Gateway.
• Experience with Workday and payroll systems would be an advantage.
• Effective communicator with diverse stakeholders, vendors, and colleagues, capable of explaining technical concepts in non-technical terms.
• Strong analytical and problem-solving abilities, customer-centric mindset with a focus on providing high-quality service.
• Strong interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes - the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering - and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world's top universities by QS, NTU has also been named the world's top young university for the past seven years. The University's main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore's healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg