AV & IT Operations Executive

Nanyang Technological University; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Nanyang Technological University (NTU) in Singapore seeks an Executive, IT Operations (Audio-Visual) to join NTU Shared Services. You will run shared service delivery operations, provide on-site IT/AV support in teaching facilities, and manage incident resolution to minimize downtime.

The role requires a Diploma in IT or AV, at least 2 years’ IT operations experience, and strong knowledge of AV equipment, video conferencing tools, and basic networking.

Qualifications

• Diploma in Information Technology or Audio-Visual field required.
• Minimum 2 years’ IT operations experience.
• Entry level candidates with a Diploma encouraged to apply.
• Good working knowledge of AV equipment, video conferencing, and basic networking.
• Strong teamwork and written and oral communication skills.

Responsibilities

• Run shared service delivery operations for IT/AV.
• Provide on-site IT/AV support for teaching facilities and events.
• Troubleshoot and resolve equipment malfunctions and software issues.
• Maintain service level agreements and post-resolution follow-up.
• Create and update technical documentation for equipment configurations.

Skills

IT operations

Audio-Visual

Teamwork

Communication

Troubleshooting

Event support

Education

Diploma in Information Technology or Audio-Visual field

Tools

Crestron

Extron

Video conferencing (Zoom/Teams)

Networking basics

Job description

Nanyang Technological University (NTU) in Singapore seeks an Executive, IT Operations (Audio-Visual) to join NTU Shared Services. You will run shared service delivery operations, provide on-site IT/AV support in teaching facilities, and manage incident resolution to minimize downtime.

The role requires a Diploma in IT or AV, at least 2 years’ IT operations experience, and strong knowledge of AV equipment, video conferencing tools, and basic networking.