Senior Executive, Graduate Studies - Programme Management and Operations

Nanyang Technological University; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Nanyang Technological University is a leading global university; Nanyang Business School seeks an operations-oriented administrator to support course delivery and programme logistics. You will coordinate courses, exams, and student affairs with attention to detail and strong teamwork.

The role requires reliable multitasking across weekly schedules, invoicing, and event coordination, with a focus on service excellence for faculty and students. Weekend work may be required.

Qualifications

• At least three years’ experience in the education industry is preferred.
• Willingness to work some weekends.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Course management: plan, manage and administer courses including schedules, registrations, fees, venues and related logistics.
• Faculty management: handle appointments, approvals, payments and faculty requests.
• Exam management: prepare exam packages, print scripts, enter marks and coordinate moderation.
• Student management: build good relationships with students and address programme-related inquiries.
• Class administration: provide admin and logistical support for weekday/weekend classes, including hybrid/online formats.
• Office administration: support budgeting, invoicing, and data collation for accreditation (e.g., EQUIS & AACSB).
• Support other duties to assist programme operations and overseas study activities.

Skills

Customer service

Multitasking

Time management

Communication skills

Detail oriented

Team player

Tools

Microsoft Office

Job description

Nanyang Technological University is a leading global university recognised for excellence in education and research. Nanyang Business School (NBS) is one of Asia’s premier business schools, committed to delivering impactful education and driving innovation in teaching and engagement.

Key Responsibilities

• Course management Plan, manage and administer courses (including preparatory courses) involving schedules, course registration, fees payment, venues, case studies, evaluations, certificates and related logistics.
• Faculty management Manage and handle faculty appointment, approvals, agreements, payments and faculty's requests.
• Exam management Responsible for the exam process involving preparation of exam package, printing of exam scripts, marks entry, moderation, mark lists and related activities.
• Student management Build good relationship with students and attend to their requests on programme related matters.
• Class administration Provide administrative and logistics support to weekday and weekend face-to-face classes. To setup, manage and support hybrid and online classes.
• Office Administration Support overall management of programme on invoice payment, track budget and expenditures, collate statistics for school accreditation (eg. EQUIS & AACSB) and information required by other departments.
• Other duties and activities to support programme operations and overseas study segment.

Requirements

• At least three years’ experience in education industry is preferred.
• Willingness to work some weekends.
• Knowledge of Microsoft office – Word, Excel, Powerpoint.
• Meticulous with an eye for details.
• Possess initiative, able to work independently with minimal supervision and as a team player.
• Excellent customer service skills and enjoy working with people.
• Ability to multi-task, prioritise and handle operations in a timely manner.
• Have strong planning, administrative and organisational skills.
• Good communication and writing skills with ability to communicate and interact well with diverse stakeholders.

Hiring Institution: NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.

For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive