Executive, Human Resource Services

VITAL (Ministry of Finance); Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

VITAL (Ministry of Finance) in Singapore seeks an Executive to join the Human Resource Services team to manage and administer HR services for service partners, covering appointment, deployment, records, benefits, leave, learning and scholarships.

You will process HR services, prepare letters, manage records in the HR system, liaise with stakeholders and vendors, and contribute to continuous improvement of processes and SOPs.

Qualifications

• 1–2 years of HR processing and HR system handling experience preferred.
• Willingness to learn and positive attitude welcomed.
• Preferred studies in Business Admin or HR.
• Strong judgement and analytical skills.
• Good attention to detail and ability to work under pressure.
• Effective oral and written communication with solid presentation skills.
• Ability to work independently and in a team.
• Strong stakeholder management and customer service skills.
• Logical and critical thinking abilities.
• Proficiency with MS Office and familiarity with HR tech such as RPA and analytics is advantageous.
• Knowledge of HR/Payroll software such as Excelity, Workday, SAP is advantageous.

Responsibilities

• Process administrative HR services for client government agencies accurately and timely.
• Administer HR services on recruitment, onboarding, deployments, benefits, leave, learning and scholarships.
• Prepare letters, emails and related HR documents.
• Conduct appointment formalities and manage HR records for hires and transfers.
• Update HR transactions in the HR system and coordinate with HR supervisor.
• Liaise with stakeholders and external vendors to resolve issues.
• Attend meetings and share post-meeting updates; compile reports per SOP.
• Review processes and contribute to change management and system enhancements.

Skills

Customer service

Stakeholder management

Analytical skills

Attention to detail

Communication skills

Teamwork

Problem solving

Under pressure

Education

Business Administration or HR

Tools

Microsoft Office

Access

Macros

Power Query

VBA

Tableau

PowerBI

Excelity Payroll

Workday

SAP

RPA

Job description

What The Role Is

We are seeking a highly motivated Executive to join our Human Resource Services team. As a key member of our organisation, you will be responsible for managing and administering Human Resource Services for our service partners in areas of Appointment, Deployment, Record Management, Benefits, Exit, Medical Screening, Learning and Scholarship Services.

What You Will Be Working On

• Processing administrative Human Resource services for various client government agencies accurately and in a timely manner in accordance to the standard operating procedures (SOPs) while ensuring compliance with policies and relevant regulations.
• Administer HR services on recruitment, onboarding, pre-service appointments, in-service appointments, deployment, benefits, leave, medical screening, learning, scholarships, sponsorships, course administration and exit administration
• Prepare and issue letters/emails correspondences and related documents
• Conduct appointment formalities
• Process personnel records for new hires, in-service officers, staff movements within/across agencies, re-employed officers and officers leaving service in the HR system.
• Administer signing of training agreements/scholarships deeds to officers
• Undertake administrative work such as document filing/retrieval and photocopying where necessary
• Update HR transactions in HR system based on SOP and submit to HR Supervisor in accurate and timely manner
• Liaise with stakeholders to ensure timely resolution of operational issues.
• Liaise with external vendors such as training providers or medical screening providers
• Attend meetings and share post-meeting updates.
• Compile reports/submissions following established formats and SOP
• Carry out periodic reviews and archive file records regularly based on data policy
• Exercise independent analysis and judgement according to SOPs and recommend course of action when responding to Service Partners. Highlight potential changes required to SOP to HR supervisors due to changes in policy or business process.
• Provide excellent customer service and timely response to service partners to address their queries
• Work with assigned vendors where related to the business process
• Constantly review work processes and systems and suggest possible improvements to achieve greater efficiency and effectiveness
• Participate in the implementation of change management to work processes due to changes in HR system, HR policy or new technologies
• Participate or volunteer in department, cross-departmental and organisation level initiatives, ad-hoc projects or tasks assigned by supervisors or by the organisation.

What We Are Looking For

• 1 to 2 years of experience in HR processing and handling of HR system is preferred; Candidates without relevant experience but possess good attitude and willingness to learn are welcome to apply
• Preferred Course of Studies in Business Administration or Human Resource
• Strong judgement and analytical skills
• Good attention to details
• Ability to work under pressure and deliver within stipulated timelines
• Effective oral and written communication with good presentation skills
• Ability to work both independently and as part of a team
• Strong stakeholder management and customer service skills
• Logical and Critical thinking abilities
• IT savvy with excellent grasp of Microsoft Office and strong appreciation for current and upcoming technologies such as Robotic Process Automation (RPA), data analytics, artificial intelligence and other tools (e.g., Access, Macros, Power Query, VBA, Tableu, PowerBI) will be advantageous
• Knowledge of HR/Payroll Software (Excelity Payroll, Workday, SAP) will be advantageous.
• Certification in HR or experience in HR will be considered a plus