Manager, People & Culture

Support Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Support Group is seeking an HR Services Administrator to provide end-to-end administrative support across HR functions in Singapore. You will handle onboarding, payroll validation, government leave administration, staff welfare, HRIS maintenance, and documentation management to ensure smooth employee lifecycles.

You will support Business Partners and HR Centre of Excellence in system enhancements, SOP updates, and policy reviews while maintaining accurate records and compliance across

Qualifications

• Diploma in HRM, Business Management or equivalent.
• At least 3 years' experience in a supportive HR function.
• Familiarity with payroll processes and HRIS; SuccessFactors is a plus.
• Experience in the social service sector preferred.
• Proficient in Excel.
• Good written and verbal communication.
• Attention to detail and data accuracy.
• Strong coordination and follow-through.
• Interpersonal and stakeholder management.
• Time management and ability to prioritise.

Responsibilities

• Provide end-to-end administrative support to HR Business Partners for HR transactions, including preparation of contracts and onboarding/offboarding documents.
• Coordinate logistics for new hires and departing staff and manage assets return.
• Maintain data in HRIS, staff directory and shared drives; assist with audits.
• Prepare monthly payroll and validate changes; administer government-paid leave and claims.
• Support training platform administration, maintain training records and reports.
• Maintain SOPs and guidelines for performance management; assist with policy documentation.
• Support process improvement, data cleaning on SuccessFactors, and change management communications.
• Coordinate staff welfare and wellness activities and liaise with stakeholders.

Skills

Payroll familiarity

HRIS knowledge

Excel

Written & verbal comms

Attention to detail

Coordination

Stakeholder management

Time management

Education

Diploma in HRM / Business Management

Tools

SuccessFactors

Job description

About the Role:

To provide administrative and operational support across key HR functions including onboarding, payroll and government leave administration, staff welfare and wellness initiatives, HR systems maintenance, and documentation management. This role ensures smooth execution of employee lifecycle processes and supports the Business Partners as well as HR Centre of Excellence in system enhancements and policy reviews.

Key responsibilities:

Shared Services Support

• Provide end-to-end administrative support to Business Partners for HR transactions, including preparation of employment contracts, letters, onboarding and offboarding documentation

• Coordinate logistics for new hires (welcome pack, uniform, digital name card, laptop, staff pass) and departing staff (e.g. return of assets, closure of access)

• Maintain accurate data, files, and documentation in HRIS, staff directory and shared drives

• Assist with audits and ensure compliance with documentation and record-keeping requirements

Payroll, Leave & Benefits Administration

• Prepare monthly payroll preparation, including validation of changes (new hires, resignations, overtime, etc.)

• Administer government-paid leave (e.g. maternity, paternity, NS, Childcare) and submit claims

Performance and Learning & Development (L&D) Support

• Support training platform administration, claims, logistics for internal and external training courses

• Maintain accurate training records and generate reports for compliance, grants and audit purposes

• Assist in implementing L&D initiatives (e.g. e-learning, blended learning, learning roadmap & internal workshops)

• Maintain and update SOPs and guidelines related to performance management processes

• Consolidate performance ratings, promotion nominations, and other related data from departments

Policy, Process & People Transformation Support

• Support in process improvement solutioning and digitalisation efforts

• Conduct data clean-ups and accuracy checks on SuccessFactors (SF); assist with UAT and issue tracking

• Maintain SOPs or user guides for systems and processes

• Support in change management communications for policy changes

• Assist in P&C policy documentation, version control, and publishing to intranet/SharePoint

• Support data collation and P&C reporting for the Centre of Excellence

• Manage the posting of announcements and reminders in various communication channels (e.g. Workplace, VivaEngage)

• Coordinate staff welfare and wellness activities (e.g. health screening, vaccinations, birthdays, events)

Other HR Operations

• Identify applicable government grants and funding schemes (e.g. SMAS, CCSE, CCTG) and administer the application and claims process

• Liaise with internal stakeholders and funding agencies to ensure compliance and timely submissions

• Any other relevant HR related matters and projects

Job Criteria:

• A diploma in Human Resource Management, Business Management or equivalent

• At least 3 years' experience in a supportive HR function

• Familiarity with payroll processes and HRIS – SuccessFactors is an added advantage

• Experience in the social service sector is preferred

• Proficient in excel

• Good written and verbal communication

• Attention to detail and data accuracy

• Strong coordination and follow-through

• Interpersonal and stakeholder management

• Time management and ability to prioritise

Note: The title offered will be commensurate with the candidate’s experience and qualifications.