Executive/ Senior Executive (10-month contract), SSC, ODOS

Singapore Management University; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Singapore Management University seeks a proactive administrator for the Student Success Centre to support scholarship management and student development programmes. You will handle routine tasks, coordinate activities and work with a small team to ensure smooth programme delivery.

The role requires a degree, strong organisational skills, and proficiency with Microsoft Office and collaboration tools. Occasional evening work may be needed to support events, and a service‑oriented mindset will help

Qualifications

• University degree in any discipline with at least 2 years of relevant experience in programme administration, event coordination or administrative support.
• Strong organisational and administrative skills, with good attention to detail and the ability to manage multiple tasks and deadlines.
• Good interpersonal and communication skills, with a service-oriented mindset and the ability to engage effectively with students, colleagues and external stakeholders.
• Proficient in Microsoft Office applications, particularly Word, Excel and PowerPoint, and familiar with collaboration tools such as Microsoft Teams, Forms and SharePoint.
• Familiar with the use of AI and digital content creation tools, such as ChatGPT and Canva, to support administrative tasks, communications and programme activities. Willingness to learn and adopt new technologies to improve work efficiency.
• Resourceful, adaptable and proactive, with a willingness to learn new systems and processes.
• A good team player who is also able to work independently with minimal supervision on routine tasks.
• Willingness to work occasional evenings to support programmes and events when required.

Responsibilities

• Coordinate scholarships and student development programmes, including activities and events.
• Manage registrations, records, scheduling, venue bookings and logistics.
• Liaise with students, faculty, internal stakeholders, external vendors and other programme partners.
• Prepare programme materials, communications and related documentation.
• Assist in maintaining programme data, tracking participation, administering surveys and preparing statistics and reports for programme monitoring and evaluation.
• Provide general administrative and operational support to the team, including processing procurement requests, meetings, minutes and filing.

Skills

Organisation & admin

Interpersonal skills

MS Office & collaboration tools

AI content tools familiarity

Independent worker

Team player

Evening event support

Education

University degree

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Microsoft Teams

Canva

ChatGPT

Job description

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for the Student Success Centre (SSC), Office of Dean of Students (ODOS), supporting the administration and coordination of scholarship management and student development programmes.
• The role involves providing administrative and operational support across multiple programmes and initiatives. The successful candidate is expected to independently manage routine administrative tasks, coordinate assigned activities and work closely with team members to ensure effective programme delivery.
  • Provide administrative and operational support for scholarships and student development programmes, including:
  • Coordinating programme activities, workshops, mentoring initiatives and student engagement events.
  • Managing programme registrations, participant records, scheduling, venue bookings and event logistics.
  • Liaising with students, faculty, internal stakeholders, external vendors and other programme partners.
  • Preparing programme materials, communications and related documentation.
  • Assisting with the collection of student feedback, programme evaluations and reporting.
• Support the day-to-day administration of scholarship programmes, including maintaining scholar records, coordinating scholar engagement activities, responding to enquiries and assisting with the monitoring of scholarship requirements.
• Support the administration of academic support programmes, including coordinating student registrations, tutor recruitment and matching, maintaining participant records, monitoring tutoring sessions and attendance, and responding to programme-related enquiries.
• Provide general administrative and operational support to the team, including:
  • Processing procurement requests, purchase orders, goods receipts, invoices and expense claims.
  • Coordinating meetings, preparing agendas, taking minutes and following up on action items.
  • Maintaining databases, mailing lists, records and filing systems.
  • Preparing reports, presentations and other administrative documents.
  • Coordinating with relevant internal departments on administrative, finance and procurement matters.
• Support student communications and information management, including preparing email communications and electronic direct mailers (EDMs), updating SharePoint sites, maintaining programme information and managing online registration forms.
• Assist in maintaining programme data, tracking participation, administering surveys and preparing statistics and reports for programme monitoring and evaluation.
• Support the review and improvement of administrative processes, including streamlining workflows, maintaining standard operating procedures and leveraging digital tools to enhance operational efficiency.
• Perform other duties as assigned.

QUALIFICATIONS

• University degree in any discipline, with at least 2 years of relevant experience in programme administration, event coordination or administrative support. Experience in an educational institution would be an advantage.
• Strong organisational and administrative skills, with good attention to detail and the ability to manage multiple tasks and deadlines.
• Good interpersonal and communication skills, with a service-oriented mindset and the ability to engage effectively with students, colleagues and external stakeholders.
• Proficient in Microsoft Office applications, particularly Word, Excel and PowerPoint, and familiar with collaboration tools such as Microsoft Teams, Forms and SharePoint.
• Familiar with the use of AI and digital content creation tools, such as ChatGPT and Canva, to support administrative tasks, communications and programme activities. Willingness to learn and adopt new technologies to improve work efficiency.
• Resourceful, adaptable and proactive, with a willingness to learn new systems and processes.
• A good team player who is also able to work independently with minimal supervision on routine tasks.
• Willingness to work occasional evenings to support programmes and events when required.