Executive, Higher Education

SINGAPORE INSTITUTE OF MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Singapore Institute of Management is seeking an Executive for Higher Education to oversee programme delivery, lecturer management and student lifecycle processes in a dynamic environment.

The role focuses on coordinating with university partners, managing enrolments, class scheduling and online platforms while driving process improvements through data and automation.

Qualifications

• Bachelor’s Degree or Diploma with 3-5 years of working experience.
• Proficient in MS Office applications.
• Data analytical.
• Excellent communication, inter-personal and presentation skills.
• Team player with mature personality and positive attitude.
• Resourceful, self-driven and independent.
• Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines.
• Strong command of written and spoken English.

Responsibilities

• Monitor and maintain an efficient and coordinated system to deliver the programmes.
• Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking.
• Ensure proper set-up for class selection, course evaluation and online teaching platforms.
• Maintain good relations with university partners/stakeholders and student leaders and coordinate activities.
• Tabulate information for the accurate deployment of qualified lecturers and ensure approvals to teach.
• Oversee student life cycle and communicate with prospects, students and alumni.
• Carry out delivery operations in accordance with course requirements and regulations.
• Coordinate data to enable digitisation and automation of systems.
• Roster and support marketing and recruitment efforts and ensure smooth onboarding of new students.
• Generate data and statistics for planning and programme reviews.

Skills

Data analysis

MS Office

Excellent communication

Interpersonal skills

Presentation skills

Team player

Multitasking

English proficiency

Education

Bachelor's degree or Diploma

Tools

MS Office

Job description

Executive, Higher Education

HE Programme Delivery:

Monitor and maintain an efficient andcoordinated system to deliver the programmes. Oversee contracts, payments,billing, enrolment system set-up, student's pass validity and report checking.Ensure proper set-up for class selection, course evaluation and online teachingplatforms. (as applicable)

Coordination with University Partners/Stakeholders

Maintain goodrelations with university partners/stakeholders and student leaders. To stayabreast of changes by university partners/stakeholders which may affectresource management. Coordinate and execute activities to facilitate visits.

Lecturer Management:

Tabulate the information required for theaccurate deployment of qualified lecturers. Ensure lecturers are approved toteach by both SIM and CPE. Propose resolutions to issues faced by lecturers. (asapplicable)

Student Management

Oversee student life cycle. Maintain timely,friendly and nurturing communication with stakeholders including prospects,students and alumni. Resolve customer complaints and feedback. Work withacademic leads to review academic performance and carry out intervention forweak-performing students.
(as applicable)

Class Scheduling and Assessment Management:

Carry out deliveryoperations in accordance with course requirements, CPE regulations and internalquality requirements. (as applicable)

Process Innovation

Coordinate data to enable digitisation andautomation of systems. Collate team feedback, identify pain points and suggestworkable ideas. Participate in testing and UAT of new systems before finalexecution.

Marketing and Recruitment

Maintain an updated pool of students andgraduates to profile. Roster and support all marketing and recruitment efforts,conduct briefings and work with key stakeholders to ensure smooth on-boardingof new students.

Programme Review

Generate data and statistics for planning andreview of activities. Follow through changes (system setup, etc) for programmereviews (internal and external).

Requirements

• Bachelor’s Degree or Diploma with 3 -5 years of working experience
• Proficient in MS office applications
• Data analytical
• Excellent communication, inter-personal and presentationskills
• Team player with mature personality and positive attitude
• Resourceful, self-driven and independent
• Meticulous, able to multi-task, work under pressure andcommitment to meeting deadlines
• Strong command of written and spoken English