Executive, Higher Education

Singapore Institute of Management Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

The Singapore Institute of Management Group is seeking an experienced operations professional to supervise and deliver academic programmes, ensuring adherence to policies and timely corrective actions. Work closely with academics to provide a good learning experience and coordinate marketing communications activities.

The role involves overseeing programme delivery, coordinating with university partners, managing lecturers and students, scheduling and assessments, and driving process

Qualifications

• Bachelor’s Degree or Diploma / A Levels with 3–5 years of experience.
• Proficient in MS Office applications.
• Strong data analysis and communications skills.

Responsibilities

• HE Programme Delivery: Monitor and maintain efficient programme delivery, oversee contracts, payments, enrolment setup, student pass validity and report checks.
• Coordinate with university partners/stakeholders and arrange visits as needed.
• Lecturer management: ensure lecturers are approved to teach and address issues.
• Student management: oversee lifecycle, communications, complaints and interventions.
• Class scheduling and assessment management in line with requirements and regulations.
• Process innovation: drive digitisation, data collection, feedback and UAT testing.
• Marketing and recruitment: maintain student pools and support onboarding.
• Programme review: generate data for planning and implement changes.

Skills

Data analysis

Communication skills

Interpersonal skills

Presentation skills

Team player

Multitasking

English proficiency

Education

Bachelor's/Diploma or A Levels

Tools

MS Office Suite

Job description

Supervise and carry out operational work to ensure the successful running of programmes. Ensure policies and procedures are adhered to and take corrective actions to remedy deviation from standards. Work closely with Academics to ensure students are provided a good learning experience. In addition, the candidate will be required to coordinate marketing communications activities including copy edit and proofread the marketing collaterals.

Responsibilities:

• HE Programme Delivery: Monitor and maintain an efficient and coordinated system to deliver the programmes. Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking. Ensure proper set-up for class selection, course evaluation and online teaching platforms. (as applicable)
• Coordination with University Partners/Stakeholders: Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.
• Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and CPE. Propose resolutions to issues faced by lecturers. (as applicable)
• Student Management: Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students.(as applicable)
• Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, CPE regulations and internal quality requirements. (as applicable)
• Process Innovation: Coordinate data to enable digitisation and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.
• Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.
• Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).

Requirements:

• Bachelor’s Degree or Diploma / “A” Level holder with 3 - 5 years of working experience
• Proficient in MS office applications
• Data analytical
• Excellent communication, inter-personal and presentation skills
• Team player with mature personality and positive attitude
• Resourceful, self-driven and independent
• Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
• Strong command of written and spoken English

We regret that only shortlisted candidates will be notified.