Executive Education Operations & Client Services Lead

National University of Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The National University of Singapore through NUS-ISS invites a client associate to deliver seamless learner and corporate client experiences for executive education programmes. You will manage enquiries, enrolment and payments, coordinate course delivery, and support instructors with timely information and certificates.

You should have a bachelor’s degree and at least 5 years in programme operations or customer services, with strong communication, organisation and MS Excel skills.

Qualifications

• Bachelor’s degree and at least 5 years of relevant experience in programme operations and customer services.
• Strong communication skills and a service mindset.
• Good interpersonal skills with the ability to build positive relationships with stakeholders.
• Well organized with planning and follow‑up skills and able to work within tight deadlines.
• Ability to handle multiple tasks and deliver timely responses.

Responsibilities

• Providing responsive, professional, and solution‑oriented support to learners and corporate clients throughout the learning lifecycle.
• Serving as the primary point of contact for assigned corporate accounts and guiding enrolment and payment processing.
• Managing administrative processes to support programme delivery, including scheduling, communications, attendance tracking, and certificate issuance.
• Providing support to teaching staff with learner information, course setup, and administrative logistics.
• Contributing to continuous improvement by refining processes and reporting insights for stakeholders.

Skills

Communication

Customer service

Interpersonal skills

MS Excel

Time management

Education

Bachelor’s degree

Tools

MS Office

MS Excel

Job description

The National University of Singapore through NUS-ISS invites a client associate to deliver seamless learner and corporate client experiences for executive education programmes. You will manage enquiries, enrolment and payments, coordinate course delivery, and support instructors with timely information and certificates.

You should have a bachelor’s degree and at least 5 years in programme operations or customer services, with strong communication, organisation and MS Excel skills.