Graduate Programme Operations & Student Services Lead

National University of Singapore; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

National University of Singapore (NUS) invites applications for a Programme Operations and Client Services role within NUS-ISS. You will manage the full spectrum of student administration for graduate and executive education programmes, from applications and admissions to course delivery, assessments, and commencements, ensuring a seamless learning experience for local and international students.

Collaborating with teaching and functional teams, you will coordinate enrolment, examinations,

Qualifications

• Bachelor's degree and at least 3 years in programme operations and customer services.
• Excellent administration, planning and organizational skills.
• Strong communication and service-oriented mindset.
• Well organized with ability to monitor and follow up under tight deadlines.
• Meticulous and attentive to details; good team player and proficient with MS Excel.

Responsibilities

• Handle full spectrum of programme applications, from submission through assessment, offers, enrolment and onboarding.
• Oversee student enrolment activities such as registration and scheduling.
• Support examination-related operations including scheduling, invigilation, and post-exam processing.
• Serve as a key point of contact for candidates and students, addressing queries and proposing improvements.
• Lead or support major student events such as commencements and engagement activities.
• Collaborate cross-functionally with teaching and other teams to ensure high-quality service delivery.
• Perform data analysis and prepare insightful reports for stakeholders.
• Provide secretarial and administrative support for meetings and accreditation matters.
• Undertake ad-hoc projects related to programme operations and student services.

Skills

Administration

Planning

Communication

Interpersonal skills

Team player

Education

Bachelor's degree

Tools

MS Excel

Job description

National University of Singapore (NUS) invites applications for a Programme Operations and Client Services role within NUS-ISS. You will manage the full spectrum of student administration for graduate and executive education programmes, from applications and admissions to course delivery, assessments, and commencements, ensuring a seamless learning experience for local and international students.

Collaborating with teaching and functional teams, you will coordinate enrolment, examinations,