Executive Assistant \\ Executive, Distribution (Post Sales)

EQ Insurance Company Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

EQ Insurance Company Limited is seeking a customer-focused Distribution team member to support post-sales activities, including endorsements, cancellations, renewals and Foreign Worker Bonds quotations.

You will manage policies, provide quotations, monitor renewals, and deliver proactive service to customers and intermediaries while maintaining strong relationships and handling inquiries via phone, email, and walk-ins in a fast-paced environment.

Qualifications

• Diploma or higher qualification.
• 1–3 years of relevant insurance experience.
• CGI and CHI certificates required.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage multiple priorities.
• Self-motivated and able to work independently and in a team.

Responsibilities

• Manage policy endorsements, cancellations and renewals within established service turnaround timelines.
• Underwrite and provide quotations for Foreign Worker Bonds.
• Monitor renewal portfolios, assess renewal appeals and support the retention of existing business.
• Provide ongoing service support to customers and intermediaries, ensuring timely follow-up and fostering strong long-term relationships.
• Provide backup support for Customer Care Counter operations, including attending to customer enquiries via phone, email and walk-in channels, processing credit card transactions, and handling related servicing requests.
• Perform other duties and projects as assigned by the Manager, Distribution.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Education

Diploma or higher qualification

Certificate in General Insurance (CGI)

Certificate in Health Insurance (CHI)

Job description

We are looking for a customer-focused and proactive individual to join our Distribution team. The role supports post-sales activities, including policy endorsements, cancellations, renewals and Foreign Worker Bonds quotations, while providing quality service to customers and intermediaries.

Key Responsibilities

• Manage policy endorsements, cancellations and renewals within established service turnaround timelines.

• Underwrite and provide quotations for Foreign Worker Bonds.

• Monitor renewal portfolios, assess renewal appeals and support the retention of existing business.

• Provide ongoing service support to customers and intermediaries, ensuring timely follow-up and fostering strong long-term relationships.

• Provide backup support for Customer Care Counter operations, including attending to customer enquiries via phone, email and walk-in channels, processing credit card transactions, and handling related servicing requests.

• Perform other duties and projects as assigned by the Manager, Distribution.

Requirements

• Diploma or higher qualification.

• 1 - 3 years of relevant experience in insurance, policy servicing, customer service or related functions.

• Possess Certificate in General Insurance (CGI) and Certificate in Health Insurance (CHI).

• Strong communication, interpersonal and customer service skills.

• Able to work effectively under pressure and manage multiple priorities.

• Self-motivated, results-oriented and able to work independently as well as collaboratively within a team environment.