Executive, Customer Service

Busy Bees Singapore Pte Ltd.; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Busy Bees Singapore Pte Ltd is seeking a customer-focusedEnrolment Support representative in Singapore. You will guide prospective parents through enquiries, help arrange centre visits, and explain enrolment procedures to build trust and positive experiences.

You will manage multiple channels with empathy and professionalism, ensuring accurate CRM records and timely follow-ups to support enrolment outcomes.

Qualifications

• 1 to 3 years of experience in customer service or other customer-facing roles.
• Strong verbal and written communication skills.
• Ability to manage high volume of enquiries across multiple channels.
• Organised and detail-oriented with ability to manage multiple priorities.

Responsibilities

• Respond to parent enquiries across email, phone, and digital channels promptly.
• Assist with centre visits and explain enrolment process.
• Maintain CRM records for enquiries, visits, and follow-ups.
• Provide information about centres, programmes, and enrolment procedures.
• Coordinate with centre teams on visit arrangements and follow-ups.
• Handle feedback professionally to support customer experience.
• Follow up on enquiries and surveys to support enrolment objectives.
• Assist with administrative duties and ad hoc projects.

Skills

Customer service

Communication

Multitasking

Empathy

Ownership

Tools

CRM systems

Telephony platforms

Job description

About the role

You will be the first point of contact for prospective parents, guiding them through their enquiries and supporting them as they explore preschool options. You will play an important role in building trust, creating positive experiences, and supporting enrolment outcomes.

Key responsibilities

• Manage and respond to parent enquiries across multiple channels, including email, phone, and digital platforms, in a timely and professional manner
• Support enquiry-to-visit conversion by assisting prospective parents in arranging centre visits and understanding the enrolment process
• Maintain accurate and up-to-date records in CRM systems, ensuring enquiries, visits, and follow-up activities are well documented
• Provide clear and accurate information about our centres, programmes, and enrolment procedures
• Coordinate with centre teams regarding visit arrangements, parent enquiries, and follow-up activities
• Handle feedback and concerns professionally and empathetically to support a positive customer experience
• Conduct timely follow-up on enquiries and survey responses to maintain engagement and support enrolment objectives
• Assist with administrative duties and ad hoc projects as required

About you

• 1 to 3 years of experience in customer service, contact centre, customer support, or other customer-facing roles
• Strong verbal and written communication skills, with the ability to engage and build rapport with families from diverse backgrounds
• Ability to manage a high volume of enquiries across multiple channels in a fast-paced environment
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities effectively
• Experience using CRM systems and telephony platforms is advantageous
• A customer-focused mindset with the ability to respond to enquiries with empathy, professionalism, and patience
• Ability to remain composed and solution-oriented when handling feedback or challenging situations
• Resourceful, adaptable, and willing to learn, with a strong sense of ownership and accountability
• Ability to communicate in additional languages will be an advantage where required to support the communication needs of families and stakeholders

About us

At Busy Bees Asia, we are shaping the future of early childhood education across more than 900 centres worldwide.