Customer Success Executive

LCENTRAL PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

LCENTRAL PTE. LTD. in Singapore seeks a friendly, organised Front Desk/Administration role to warmly greet parents and students, explain programmes, and manage enrolments and payments.

You will handle calls and enquiries, support daily centre operations, and assist with parent communications, contributing to a positive parent experience. The ideal candidate is naturally cheerful, responsible, and detail-oriented, with a bias for clear communication in English and Chinese, and a commitment to a

Qualifications

• Experience in customer service, retail, hospitality, childcare or education centres is a plus but attitude matters more than experience.

Responsibilities

• Welcoming parents and students with warmth and clarity.
• Explaining programmes and schedules confidently.
• Managing enrolments, payments, and documentation carefully.
• Handling calls, messages, and enquiries promptly.
• Supporting daily centre operations to keep things running smoothly.
• Assisting with parent communication and follow-ups.

Skills

Customer service

Organised

Bilingual English/Chinese

Job description

At LCentral, we don't just teach English.
We build children's confidence - and we build parents' trust.

We are looking for someone who genuinely enjoys serving people, keeping things organised, and being the steady, cheerful presence in a busy centre.

If you are responsible, warm, and take pride in doing things properly - we'd love to meet you.

What You'll Be Doing

You'll be the person parents see and speak to first - and the one they remember.

Your role includes:

• Welcoming parents and students with warmth and clarity
• Explaining programmes and schedules confidently
• Managing enrolments, payments, and documentation carefully
• Handling calls, messages, and enquiries promptly
• Supporting daily centre operations to keep things running smoothly
• Assisting with parent communication and follow-ups

This role is important. You are not just admin - you are part of the parent experience.

We're Looking For Someone Who Is:

• Naturally cheerful and friendly (but still professional)
• Responsible and dependable
• Organised and detail-oriented
• Calm when handling questions or concerns
• Willing to learn and improve
• Comfortable interacting with both English and Chinese-speaking parents
• Looking for a stable, long-term role (minimum 1 year commitment)

Experience in customer service, retail, hospitality, childcare or education centres is a plus - but attitude matters more than experience.

Why Join LCentral?

• Meaningful work in a children-focused environment
• A supportive team that values professionalism
• Clear structure and expectations
• A stable role with room to grow

Work Schedule

Weekdays: 1:00 PM - 9:00 PM
Weekends: 8:45 AM - 6:30 PM
(Weekend availability required)

Job summary

You'll be the person parents see and speak to first - and the one they remember. This role is important. You are part of the parent experience.